On 2018/07/01 (casino time) I've requested 2 x 2.500 USD for withdrawal.
I've deposited 120 USD with an 350 % NO-MAX Bonus, fullfilled the playtrough and now, I would like to payout.
So I should receive 1 x 2.080 USD (Bonus amount 420 removed) and 1 x 2.500 USD with Neteller, total amount for cashout should be 4.580 USD.
I've already sent all documents, the live chat told me, that all documents are okay.
In the terms of Ruby Slots stands, that all withdrawal requests should be approved within 7 business days. I know, that today is only the 8th day, but I also know, that Ruby Slots will pay sometimes very slowly. It would be nice, if a casino employee (Tawni? :-) can check this.
Many thanks in advance.