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Dreams Casino - Payment Slow to Receive

RESOLVED
Complaint Info
Disputed casino Dreams Casino
Reason Delayed payment
Amount $ 2700
Posted on April 9, 2018

I have a Payment from February still unpaid in the amount of $1,150. Payments were happening like clock work when I had a complaint out with Askgamblers. I was VIP5 status, but since I actually won across their casinos and currently have payments due of over $15k, they removed my status and my payment seems to have stopped. Last payment was sent on 3/22. I have 2 payments due from Dreams one for $1,150 and another for $400. Both have been approved for payment. Would really appreciate your assistance in getting my payments processed.
Thank you,
Donna

AskGamblers
Posted on April 13, 2018

AskGamblers Complaints Team have been informed that Dreams Casino representative will not be able to respond to ongoing complaints until Monday 16th of April, therefore the time frame is being extended with another 96 hours.

Posted on April 16, 2018

Hi Donna--

I'm very sorry you're having headaches with us, again. :-/

I've checked on this account and it looks as if everything is in order: 4/11 Paid $1550 for transactions #55878761 ($1150) & #56289501 ($400). I can see from the tracking that this was delivered to you, yesterday.

At this point, there are no further payments pending either approval or payment, so we should be good with your Dreams account. ;-)

All the best,

Tawni

AskGamblers
Posted on April 16, 2018

Dear @Neverontym,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on April 17, 2018

Thank you Tawni.
I did receive pick up a check last night so this is satisfied.

Ask Gamblers this one is resolved. Thank you.

AskGamblers
Posted on April 17, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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