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Betsson Casino - Payment problems

RESOLVED
Complaint Info
Disputed casino Betsson Casino
Reason Delayed payment
Amount € 1300
Theodora Netherlands Message
Posted on July 13, 2015

Hello i am theodora and i am 80 years old. I have been playing at betsson casino for a while now and always liked playing there. In the beginning they payed my withdrawals on time.after a while pending was getting longer and longer and i had to go to live chat to point them at that. But still i always had my money within 3 days. Untill the last one. After 6 days there still was no payment. They asked me for bank statements and i sent it. Then the problems started. Pictures were not bright enough,not in the right angle etc etc. For 2 days i was sending bank statements over and over again but it was never good enough. After a while i got tired of sending pictures and told them that. No respons anymore. My withdrawals normaly were under a 1000 euro,s but always got payed. Now my last withdrawal was 1300 euro and this one did not get payed. They ask almost impossible things of you to sent and certanly for someone my age with almost no knowledge of computer technology. I find this discriminating but with a little help from my daughter and care taker i came a long way and still it was not good enough and at one point i said i was done with their excuses. After that there were no more responses from
them. I hope you can help me and maybe other older people with this problem

Theodora Netherlands Message
Posted on July 9, 2015

Stil no payment. Waiting for betsson to give me an update after sendig bank statements again!! The money is lost somewhere but that should not be my problem.

Theodora Netherlands Message
Posted on July 10, 2015

Well. I got an email yesterday with some kind of a bankstatement from their bank saying the money was not returned to them so i have to go to my own bank. I called my bank and again they confirmed that no payment of 1300 euro came in. This is starting to get realy annoying. I just want my money!! It,s out there somewhere but not on my account which my bankstatements prove!! Betsson is only loosing more money through people who are watching this and could be potential players but do not deposit after reading this.

Theodora Netherlands
Posted on July 10, 2015

I got an email saying that betsson has wired my money. If that is true then i will be very happy. Once i have it on my bank i will write it here and close my complaint satisfied

Theodora Netherlands
Posted on July 13, 2015

I am glad te report that i have received my money. Thank you betsson

AskGamblers
Posted on July 13, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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