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Dublinbet Casino - Payment haven't reached my account yet after 10+ days

RESOLVED
Posted on April 20, 2018.

I did not get my withdrawal of my winnings of 200 Euros despite that as they say it was approved and processed on the 9th of April 2018. After several times chatting and messaging and sending my bank statements the problem remains the same. The last message is that it has been approved and processed on 9th April but I have not received anything into my account and on the other hand my bank says that they (Casino) haven't actually sent the money regardless being approved and processed or not! Also my bank manager informed me that the transfer of any funds to Visa debit card can't take more than 7 business days from anywhere in the world!

Posted on April 20, 2018.

Hi ISMAIL,

As explained previously, you withdrew in currency €. Your account is in Australian dollars. Bank out of EU charge international transfer fees.

We provided you already the proof of payment, but on your side, you don't want to send us your bank statement.

Pieces of evidence will be sent to Askgamblers.

Regards,

Franck

Posted on April 21, 2018.

Proof of payment doesn't mean that I have received the funds. In addition, you have already got the partial statement of my account from 9 April upto current date which I send it directly from my personal Internet Banking account.

Posted on April 23, 2018.

HI ISMAIL,

Could you please follow-up this discussion and let AskGamblers know the issue has been fixed.

Thanks

Franck

AskGamblers
Posted on April 23, 2018.

Dear @ismaildehghan,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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