Complaint #76
Dreams Casino
Payments Delay & No Response
8 years ago
I finally hit on two of 4 sister casinos I was playing. dreams casino for $5000 and SlotsGarden for $2500. That was on July 31. I submitted all my documents by 6 August. My VIP rep, who was in constant daily touch with me while I was spending money, became non responsive or very slow in responses. He kept saying he needed a document that I submitted multiple times. He then sent me an email saying he was going on vacation for 10 days. After countless emails and chats on 16 August they accepted my documents. My VIP rep finally answered one email and said one of my withdrawals were approved. I received the tracking within 3 days and the check for $1905. The withdrawal for Dreams was split in two and they sent me the smaller of the two. I sent numerous emails inquiring about the other two with no response. I finally did a chat and was transferred to Emily who is now my VIP rep. She promised to get things moving. I received an email stating the SlotsGarden was sent to processing on 22August and they had 10 days to deliver the check. On the 2 September I received an email stating the Dreams payment was approved sent to processing. I have sent numerous emails asking for updates without any responses. I finally do another chat and get Mr. Hardy who confirms the above was all done and approved, but now I just have to wait. I explained it's been 10 days and we get disconnected.
i might add that I spent tens of thousands on these 4 sister sites and while that all was happening I had the best customer service Neo was on his game. As soon as I request a payment the customer service becomes nonexistent. I have the countless emails and screen shots of all the chats. I forgot to mention that the email chat button says it's sending you an email of your conversation, but it does not so I began screen printing them. Any help you can provide would be greatly appreciated.
i might add that I spent tens of thousands on these 4 sister sites and while that all was happening I had the best customer service Neo was on his game. As soon as I request a payment the customer service becomes nonexistent. I have the countless emails and screen shots of all the chats. I forgot to mention that the email chat button says it's sending you an email of your conversation, but it does not so I began screen printing them. Any help you can provide would be greatly appreciated.
Screenshot
