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Oshi Casino - Withdrawal money pending

RESOLVED
Bains82 Queensland Message
Posted on August 20, 2018

I m playing in this casino more than a year and this is the first time I win money and make withdrawal on 6th of August and the customer support team tell me it will be in a week in your account. So after a week when the money didn't receive in my bank account so I contacted customer support for more information they told me your funds has been rejected by the bank due to some policy changed by bank and I contacted the bank they told me none of the transaction was rejected by the bank and not even any transfer had made which was rejected by the bank and then again I asked customer support then they told me the same story then i ask for the documentary evidence that show the funds were transferred to bank and funds were rejected by the bank but the customer support team refused me to give any evidence and then after waiting for more than 2 weeks when I contacted customer support about withdrawal then they told me money has been withdrawn by you I said when did that happened and the customer support team asked me to send my bank statement from 6th of August I said ok I given them my bank statement and then again he twisted his statement and start telling the same story when I ask how long the rejected transaction will come back to you he said no idea or could not be. I m really depressed by the unsupported customer support team and it's more than two weeks has been passed I still didn't get any satisfying response back. I do have the chat transcripts and copy of bank statement which I m attaching with the complaint and I m really upset with the customer service who is missguiding me and not giving me any right information about my withdrawal. I m thinking like i have done any crime by playing in this casino makes me feel like as i m asking for a loan and they are making me fool everyday by different stories. Please sort out this matter and send me my winning money which I have legally win.

AskGamblers
Posted on August 20, 2018

Dear @Bains82,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Bains82 Queensland Message
Posted on August 21, 2018

The total money is 530 A.D. which I win and waiting for withdrawal. The fraud thing is in the transaction history it is showing accepted how unbelievable.

Bains82 Queensland Message
Posted on August 21, 2018

If anything else you need just let me know but to be honest this is a shameful thing that for that much money I have to waiting so long I will not recommend to play in this doughy casino.

Posted on August 22, 2018

I investigated this... And it turns out this player gave us the correct bank information, but his bank has not accepted our transaction (I don't know why) . So in short; this is not our fault, but the banks fault for not accepting our cashout payment.

I've asked one of the team to contact this customer so we can set up a Bitcoin wallet with him and make the transfer that way. Then when the bank finally return our money, we can credit that against the amount we've paid him.
Upshot: customer gets paid ASAP

Thanks
Nick
Founder/Oshi

Posted on August 27, 2018

We have made the AU$530 equivalent payment to him via Bitcoin.

Were now waiting for his bank to pay us back, so I guess we'll get that payment sometime...
As an aside, this is why I love Cryptocurrency, because transaction fees are tiny, payments go through within minutes and people don't have to deal with banks who don't care.

Anyway, this is all sorted out.

AskGamblers
Posted on August 27, 2018

Dear @Bains82,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Bains82 Queensland Message
Posted on August 28, 2018

Hi sorry for delay ji receive money so it's all good now

AskGamblers
Posted on August 28, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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