Unjustified confiscation and account closure

Good Day,

On June 3, 2017 I registered as a new player to Oshi Casino. I deposited $300.00 and had a $370.00 bonus. I was playing for a few days. On the 15th of June I hit the Jackpot on the slot Rambo for $10,000.00. Then I submitted a request for withdrawal for $2,000.00. Then I continued to play with the rest. Later, I reversed my pending withdrawal. The reason was that I found out that my Mastercard would not allow me to reverse more that it's limit. I lost more than 1/2 of my winnings. I did a new pending withdrawal and that was for $2,000.00. And later another $2,000.00. It was at that point a total of $4,000.00 that was pending withdrawal. I still had a few hundred. I played some and then requested another $480.00. Total pending withdrawal $4,480.00.
I asked my friend to help with the verfication process. With his help, I submitted all the documents and paper work that was requested by the on-line agent. I asked if everything was in order and if there was anything was missing. The answer was that the documentation would be sent for verification.
The very next morning Oshi Casino messaged that my winnings were confiscated. They also returned my original deposit of $300.00 stating that I can play but I was not eligible for any more bonuses. (Which now they offered me a 180% bonus recently). A few days later I logged in and found they credited my account with $41.80 which I don't know why.
They sent a general form to explain their reason for confiscation and closure of my account. I demanded the specific reasons. They answered that I was guilty of identity theft. They said they demanded documents several time and that I did not submit them. Which is not true. They also state, I was still playing while I had a pending withdrawal. I find this is totally unreasonable.
Sincerely,
Artur < surname removed >

---------- Forwarded message ----------
From: "Oshi Casino Support"
Date: Jun 11, 2017 9:12 AM
Subject: [Oshi #ANO-927-59603]: Confiscation and account clusure
To: < email removed >
Cc:
Dear Player!

We would like to inform you that your winning was confiscated. The reason is breaching the following points of the casino rules:

- participation in any type of collusion with other players
- provision of incorrect registration data
- development of strategies aimed at gaining unfair winnings
- fraudulent actions against other online casinos or payment providers
- creating two or more accounts
- other types of cheating

Your last deposit was returned to your account. Moreover, we would like to bring to your attention the fact that the bonuses are not available for you starting from this moment.

Thank you for understanding.

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I would like to inform you that yours statement that I bridge the rules and created system to chit casino it's absolutely not reasonable. I won money in slot mashine call Rambo jow possible I could cheet on mashine?maybe you kindly could answer me.And how I bridge casino roles?please  ax plain. I Olso didint createt more than one account so I think you guys stiling KY Winnings. And I do any thin possible to get my money. So please check one more time if I bridge the rules or create any system bicouse what you doing is ridiculous and unfer

*************

Hi there,

Following your failure to identify and verify yourself as a player for over 72 hours following your pending cashout, it is deemed extremely suspicious in the case of such a large sum. Unfortunately, identity theft and fraud have been a major issue, we are adamant in tackling this.

You were actively betting with a pending transaction, fully ignoring multiple identity requests until many days after the cashout was still pending. There is absolutely NO reason why a player should wait that amount of time, especially with such a sum involved.

Our decision remains the same.

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I will attach screen capture as well.

Artur < surname removed >