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Novibet Casino - Delaying the payment with some ridiculous excuses

RESOLVED
Complaint Info
Disputed casino Novibet Casino
Reason Delayed payment
Amount € 250
Posted on January 13, 2017

Hello!

I have made a withdrawal for 250 € and my withdrawal vas voided because Novibet said they have some technical issues with bank transfer withdrawals.

I have sent all required documents at the start. My national ID, proof of adress and recent bank statement. Then I got an email saying my account has been successfully verified.

And after that, they voided my withdrawal and they have requested a picture with me holding the ID besides my face and also a phone bill with my mobile phone number on it. I have sent even that and now they want me to use a credit card to put some funds on Novibet and then make a credit card withdrawal. I don't have a credit card, thats why I have used a Paysafecard voucher for deposit.

This is so ridiculus I cannot describe it with my words. They just want to delay and steal my money or they want me to gamble it away all.

Posted on January 14, 2017

Dear Madam,

I would like to thank you for being a member of Novibet since the 9th of January 2017 when you initially started joining in our sports betting and casino.

I personally investigated your case regarding your complaint and i found out that your account was successfully verified on the 11th of January when your complaint was actually posted. The further documents were asked for security reasons as our license permits and as followed especially after large deposits having been made via pay safe cards.

Your initial request of withdrawal on the 10th of January was not proceeded due to technical issues as you were officially informed and you were suggested to make a minimum deposit via card and ask for the withdrawal of the whole amount so that this request could be completed immediately on the same day for your own convenience.

As this was not feasible by your part, the withdrawal was actually completed on the 11th of January to your bank account as you were informed accordingly via mail.

I can absolutely confirm that the good experience of your players was, is and will be one of our major targets and i would be happy if your experience was reversed while playing in Novibet in the future.

I remain at your disposal.

Kind regards,
Faye Makri

Posted on January 16, 2017

My apologies. Money has reached my bank account. You can close this complaint.

AskGamblers
Posted on January 16, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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