Withholding £38,000 Winnings
I played at this casino for the last month. On the 3rd June I finally got a win. I managed to get the money up to a huge £38,000 and withdrew in increments on £5000 as you cannot withdraw more than that. All went through fine. I checked with live chat and they said I should receive my money in 24 hours. A couple of hours later I received an email telling me my account had been deactivated and the financial department were dealing with it. I would get an email when they were sorted. I am sat here now 2 weeks later still waiting for the money and an explanation as to what has happened. I have contacted live chat and the support via email several times and just keep getting told please be patient. Wait for an email etc. I asked if they needed anything more from me. He replied no your account is fully verified the security team just need to finish their checks. I would like to know what checks are needed and where my money is. £38,000 is a lot of money and they are withholding for no reason at all.