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Novibet Casino - Still not withdrawal over 1 month now passed

RESOLVED
Complaint Info
Disputed casino Novibet Casino
Reason Delayed payment
Amount £ 50
Posted on January 26, 2021

Hi, on the 23rd of December I deposited £150 and used there sign up bonus. I then redeposited £50. With this £50 I managed to get the balance to just over £1000. I then couldn’t withdraw to the card. The card i used was a joint card with me and my partner. Novibet then asked for all the documents under the sun, selfie’s photos of my card photos of bank statements and photos of my partners I’d for some reason. All of which I supplied the same day, and without fuss. One month on they’re still telling me why account is under ‘examination’

I didn’t break any t and Cs and provided everything they asked for yet they’re still stalling and replying the same thing to all my emails.

AskGamblers
Posted on January 26, 2021

Dear @shenhassan,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on January 26, 2021

The amount disputed is £1000 roughly

Posted on January 27, 2021

Dear shenhassan,

This is to let you know that your account has been found in breach of the General Promotions Terms, point 14. Your second deposit was refunded and your account has been closed.

14. All of our Company’s bonuses and promotions are intended for recreational players only and we may limit the eligibility of players participate in all or part of any promotions/bonuses. We, therefore, expect that you will participate in all bonuses and promotions fairly, so that our other customers too may enjoy our services. We have set out below certain types of play which we consider to be unfair and which therefore may be in breach of these General Promotions Terms.

Using minimal risk wagering patterns (e.g. low-risk wagering, zero risk wagering, or equal betting patterns);
Two-tier betting (where large bets are placed on high variance outcomes, before switching to normal variance outcomes to clear wagering requirements);
Placing contradictory or repetitive bets;
Placing the 100% of the bonus amount in a single bet;
Using multiple accounts to obtain more than the number of bonuses or free bets permitted for each customer;
Concealing your country of residence in order to access a promotion or bonus that is not available in your country of residence;
Colluding with other customers in order to take advantage of promotions or bonuses;
----->Stashing or similar wagering patterns (e.g. accumulate scatter symbols or in-play free spins to avoid wagering requirements);<-------
Moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;

Kind Regards,
The Novibet Team

AskGamblers
Posted on January 27, 2021

Dear Novibet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­[email protected]­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thank you in advance.

AskGamblers
Posted on January 29, 2021

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Novibet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

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