Novibet Casino - Still not withdrawal over 1 month now passed

Dear @shenhassan,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The amount disputed is £1000 roughly

Dear shenhassan,

This is to let you know that your account has been found in breach of the General Promotions Terms, point 14. Your second deposit was refunded and your account has been closed.

14. All of our Company’s bonuses and promotions are intended for recreational players only and we may limit the eligibility of players participate in all or part of any promotions/bonuses. We, therefore, expect that you will participate in all bonuses and promotions fairly, so that our other customers too may enjoy our services. We have set out below certain types of play which we consider to be unfair and which therefore may be in breach of these General Promotions Terms.

Using minimal risk wagering patterns (e.g. low-risk wagering, zero risk wagering, or equal betting patterns);
Two-tier betting (where large bets are placed on high variance outcomes, before switching to normal variance outcomes to clear wagering requirements);
Placing contradictory or repetitive bets;
Placing the 100% of the bonus amount in a single bet;
Using multiple accounts to obtain more than the number of bonuses or free bets permitted for each customer;
Concealing your country of residence in order to access a promotion or bonus that is not available in your country of residence;
Colluding with other customers in order to take advantage of promotions or bonuses;
----->Stashing or similar wagering patterns (e.g. accumulate scatter symbols or in-play free spins to avoid wagering requirements);<-------
Moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;

Kind Regards,
The Novibet Team

Dear Novibet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thank you in advance.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Novibet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.