What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Novibet Casino - Deactivated account with over 1k inside

RESOLVED
Complaint Info
Disputed casino Novibet Casino
Reason Delayed payment
Posted on September 30, 2021

On the 23/8/21 I was told me account was deactivated for security reasons and I needed to provide extra ID, which I duly sent across.

On the 25/8/21 I was told my account has been deactivated and is currently under review by Novibet security department.

I have repeatedly messaged to find out why since then but have just been told that this takes time.

We are now 5 weeks on from the original Email, which seems to me ample time to know what is going on.

I have screenshotted the Emails and saved the Novibet Terms and Conditions.

I have scanned through them and have not breached any of the Terms set out, so I cannot understand what this is about.

There was over 1k in my account at the time of deactivation.

Please let me know if you need any screenshots.

Kind regards,


Robert

Posted on October 4, 2021

Dear UNDERLYING68,

We have investigated your case thoroughly and as you have already been informed accordingly, the winnings have been removed. While registering to our website, you accepted our terms and conditions but your account has now been permanently deactivated due to violating our general terms 2.7.

Terms: https:­­­/­/­w­­w­­w.n­­­o­v­­­ib­­e­t.c­­­o.u­­­­k/­­i­n­­fo­­­/­ge­­­ne­­r­­a­l­-­­­pro­­­m­o­t­­i­­on­­­s-­terms

2.7 Customers are only allowed to open one account. Opening of multiple accounts is not permitted. Should we have reasonable suspicions that any of our customers has opened multiple accounts with us we reserve the right in our absolute discretion to freeze that customer’s account or to close the account immediately and the customer shall forfeit all his winnings. Customers should also note that their original deposits will not be refunded. Customers shall also be liable towards the company for damages and costs incurred as a result of the fraud.

Regards,
The Novibet Team

AskGamblers
Posted on October 4, 2021

Dear Novibet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­[email protected]­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thank you in advance.

AskGamblers
Posted on October 4, 2021

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Novibet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy