Ag Awards
Notifications
Login
en

Novibet Casino - Issues with prolonged verification

REJECTED
Complaint Info
Disputed casino Novibet Casino
Reason Verification issues
Amount £ 200
Posted on June 23, 2019

I opened an account with Novibet on the 5th June, received a confirmation email from them so I therefore deposited £200 into the account. On the 13th June I received an email from them advising that my account had been deactivated as they wanted some documentation, ie proof that the phone number supplied was mine, a photo of myself with my driving licence and a copy of the bank card used for the deposit, this was emailed the same day and I received a confirmation email that these documents had been received. On the 18th June I emailed chasing up and received an email back just stating that these kind of processes are time consuming and be patient and I would be emailed once verified. I have since been on chat twice with them and all I get as an answer is that they are being processed by security and be patient. I have no access to the £200 I deposited and have not been able to play. Can you please help - I think 10 days from receipt of the documentation is long enough for them to be able to verify that the account belongs to me

Posted on June 26, 2019

Hi ELI889RO,

Thank you for your message.

As you have already been informed, your account has been closed for violating our terms and conditions, specifically points 2.6, 2.7, 2.8. Please note that you can read the full terms by clicking this link: (https­­:/­/­w­ww.n­o­­vib­­et.c­­o.u­­k/­­in­f­o­/tnc)

You have agreed to this agreement which turns into a fully functioning, legally binding contract upon creation of the account.

Due to the nature of this case and due to data protection rules, we can’t provide all the details on a public forum, but we are happy to send more details to AskGamblers Support to close this thread.

In the meantime, if you need any extra support, do not hesitate to get in touch with our 24/7 live support chat on our website.

Thank you,
Novibet Team

AskGamblers
Posted on June 26, 2019

AskGamblers Complaints Team has been provided with evidence from the casino management where it became clear that this case is referring to Sports Betting and has nothing to do with casino related matters.

As per the AskGamblers Casino Complaints Service Guidelines https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines we are dealing only with casino related complaints and therefore, this case is being rejected. Further assistance on this matter could be requested from the relevant regulatory body.

AskGamblers
Posted on August 26, 2020

AskGamblers Complaints Team has been provided with evidence from the casino management where it became clear that this case is referring to Sports Betting and has nothing to do with casino related matters.

As per the AskGamblers Casino Complaints Service Guidelines https://www.askgamblers.com/complaint-guidelines we are dealing only with casino related complaints and therefore, this case is being rejected. Further assistance on this matter could be requested from the relevant regulatory body.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy