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Novibet Casino - Delayed payment of €5,172

RESOLVED
kalaman89 Finland
posted on December 18, 2018.

I made 5172 € skrill wihdrawal 10 days ago and the wihdrawal haven't been processed yet. My account is verified and I have talked to live chat two times, and the customer service has only stated that the withdrawal will be processed in time and there is nothing to worry, but CS hasn't given any reasons why the withdrawal is taking so long.

posted on December 21, 2018.

Dear KALAMAN89,

Thank you for sharing your experience with us. I can confirm that i investigated your case and as far as you have already been informed via an e- mail, you withdrawal has been completed successfully.

I would honestly like to apologize for the delay as we faced a technical issue!

I remain at you disposal and thank you once again for your patience!

Kind regards,
Faye Makri

AskGamblers
posted on December 21, 2018.

Dear @kalaman89,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

kalaman89 Finland
posted on December 22, 2018.

Received the money and will continue to use the site for playing.

posted on December 22, 2018.

Dear Kalaman89,

Thank you for your patience once again!

Kind regards,
Faye Makri

AskGamblers
posted on December 24, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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