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Novibet Casino - Delayed payment due to technical issue

RESOLVED
Complaint Info
Disputed casino Novibet Casino
Reason Delayed payment
Inactive user
Posted on April 8, 2019

I don't like to complain but I have tried nearly 3 days to resolve via live chat, I have 2 withdrawals pending and they are being delayed due to "Technical issues with paypal", what concerns me is my first withdrawal on the 31st of March which did go through, albeit 24 hours later than the maximum specified time on the website had the same issue of "Technical issue", was informed on live chat that this is rare and to be reassured it will be resolved for me very soon, 3 days now after my 2 current withdrawals, it's the same "Technical issue with PayPal, with no other details, no emails even though I was supposed to receive one on my first withdrawal. After seeing similar complaints on ask gamblers dating back to mid March with the same issue, seems odd after 3 weeks they have not resolved this issue, I would like to have my withdrawals.

AskGamblers
Posted on April 8, 2019

Dear @ukstrongman,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on April 8, 2019

Dear UKSTRONGMAN, hi!

I have investigated your case and found out that your withdrawals had already been processed before this complaint was written.

I sincerely apologize for the delay and I would please request you to confirm that you have already received the money of your withdrawals.

I remain at your disposal.

Kind regards,
Faye Makri

AskGamblers
Posted on April 8, 2019

Dear @ukstrongman,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Inactive user
Posted on April 8, 2019

I can confirm I have received withdrawals

AskGamblers
Posted on April 8, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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