I requested a payment of £573.33 on the 1st of September. I completed the required verification ( ID, proof of address and bank card) and received confirmation my account was successfully verified on the 3rd of September, it also said I would be notified soon via email re the course of my withdrawal. It is now the 14th of September, I still have not received payment, it has not yet even been processed. I was assured I would receive communication today but now this has been changed to 'when we have an update' - they wont tell me what the issue is - it is over the 3-5 days timeframe they give for card withdrawals. Customer support have not been helpful, no-one will give me a timeframe. Saying 'soon' or 'as soon as possible' means nothing as this has been going on now for two weeks and I am no closer to receiving my money, .