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Novibet Casino - Delayed £8,250 withdrawal claiming PayPal issues

RESOLVED
Complaint Info
Disputed casino Novibet Casino
Reason Delayed payment
Amount £ 8250
Inactive user
Posted on April 5, 2019

I recently joined this casino and verified my account. I won £8250 and then tried to withdraw to my PayPal account but was told they had a “technical issue” since then I have had countless live chats, phone calls etc and I keep getting told different things but told it’s a priority.

This morning a full 3 days later I was told that the issue was resolved and they would process my withdrawal, I said it needed to be by 13:00.... I called at 14:30 and was told the issue isn’t resolved, they can’t tell me when it will be and I have to wait for an email.

The last call I had with them I asked as they couldn’t give a timeframe could they transfer me the money but they said they have processed the transaction but due to an internal issue it can’t reach PayPal.... I called PayPal who couldn’t speak about them directly but said this doesn’t sound right.

Really need this resolved

Inactive user
Posted on April 5, 2019

I have just spent the morning trying to get an update but the stock answer to anything I ask is "be patient" or you will get an email ASAP.

I also spoke with paypal who said that there is no issue on my account that would stop me receiving a payment, they said that if Novibet called them they would help resolve this issue straight away due to the amount involved. I mentioned this to Novibet on live chat and they said they had other customers to help before saying "have a nice day" and ending the chat!

Inactive user
Posted on April 5, 2019

This complaint was published 2 hours ago and Novibet have magically fixed the issue that has been there for 5 days and processed my withdrawal.

The concern with this casino is that there are other examples of people claiming a similar thing happening to them. When the lady from the casino called to inform me this was resolved she said the problem was there for weeks.... so why let people deposit using a method that you know they can't withdraw from??

Anyway.... resolved!

AskGamblers
Posted on April 5, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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