On the 07/09/2019 I opened a Novibet account after hearing good things about the casino, I deposited £250 and received a £250 bonus, I played a few different games but unfortunately I wasn't successful. Upon opening the account I was asked to verify my account which I did and everything was fine. I then made another deposit on 08/09/2019 and played a few games and won £248 which I withdrew (I felt I was break even over the two days and had fun whilst playing) Then on the 09/09/2019 I was asked to further verify my account with a selfie and also proof of my phone number, which I provided. The next day 10/09/2019 I receive an email saying 'my account was under review'. It is now 12/10/2019 over a month since my account was under review. I have sent over 10 emails asking for an update and each time I receive the same message saying there is no update and be patient. From my point of view I haven't even won anything, intact I am down and NoviBet have basically stole my money.
If you need any supporting documents, verification or emails please let me know and I really hope you can help me get this sorted out. Thanks