Ag Awards

Expekt Casino - Not received my winnings £1729

Complaint Info
Disputed casino Expekt Casino
Reason Delayed payment
Amount £ 1729
Posted on December 1, 2014

Won £1729, requested the withdraw via bank transfer. Processed and sent on Wed 17th November 2014. Not received a penny to this date. No one contacts me to give me an update to the situation. You can deposit with in seconds and takes ages to receive anything. I asked to be contacted by their finance department but don't receive any correspondence. Very disappointing for a high rate accredited casino.

Posted on December 1, 2014

Today is 1st December, it has been two weeks and yet to receive a penny. I have gone to live chat and been told the same rubbish - it has been 'escalated' etc etc. How many times does something need to be escalated before they finally decide that I haven't received any money? My bank statement was sent last week as requested by customer support to prove no money has come through and I doubt they even looked at this. I play with highly rated casinos for a reason - we win, we get paid with no silly delays or nonsense. The longest I ever waited for payment was one week. 2 weeks and counting is a disgrace.

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