Ag Awards

Expekt Casino - Welcome Bonus Not Honoured

Complaint Info
Disputed casino Expekt Casino
Reason Bonus not given
Amount $ 22
Posted on March 17, 2016

Signed up for a new account with Expekt Casino.
$22.22 was deposited expecting to receive 100% welcome bonus as advertised for their casino.

No welcome bonus was credited at all.

Live support stated players from the UK are not eligible for the welcome bonus.

I am from Australia - not the UK.

They have refused to credit my welcome bonus for no valid reason.
As per the link their welcome bonus terms and conditions do not state players from Australia are not eligible for the welcome bonus.

I am very confused this casino seems very professional on the outside but they are being extremely unprofessional about this matter!


Posted on March 19, 2016

Dear @cszwong87,

Any update regarding your complaint? Thank you.

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