Signed up for a new account with Expekt Casino.
$22.22 was deposited expecting to receive 100% welcome bonus as advertised for their casino.
No welcome bonus was credited at all.
Live support stated players from the UK are not eligible for the welcome bonus.
I am from Australia - not the UK.
They have refused to credit my welcome bonus for no valid reason.
As per the link their welcome bonus terms and conditions do not state players from Australia are not eligible for the welcome bonus.
I am very confused this casino seems very professional on the outside but they are being extremely unprofessional about this matter!
https://en.expekt.com/casino/welcome-bonus-%E2%82%AC2-500-ccas_ek_wel?popup=False
Complaint Info

Dear @cszwong87,
Any update regarding your complaint? Thank you.
Expekt Casino Complaints
- 1 of 7 resolved
- 4 days avg response
- 4 days avg complaint life
- 12,595 USD avg amount
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Resolved
Expekt Casino - Stalling payout of my winnings
kr5,800
Resolved
Expekt Casino - Stalling payout of my winnings
I made a withdrawal of 5800 SEK on the 29th of september, I did not get a mail confirming my withdrawal, and as of now, 6 days later, 10 mails to ...
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Unresolved
Expekt Casino - Refuses to pay my cashback
€100
Unresolved
Expekt Casino - Refuses to pay my cashback
I took part in their advents calendar promotion. This was on 1. december. The present was 10% cashback up to 100. I lost 1000€ they refuse to pay ...
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Unresolved
Expekt Casino - Took my money based on unjustified violation of non-existing term
€400
Unresolved
Expekt Casino - Took my money based on unjustified violation of non-existing term
Hello,First sorry for my bad English.I created a account a few hours ago at Expekt. I deposit 100€ by trustly and only played black jack. I won 300 ...
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Unresolved
Expekt Casino - Did not credit my bonus as promised
Unresolved
Expekt Casino - Did not credit my bonus as promised
Expekt and even your website askgamblers.com promoted a 100% bonus deposit offer on your first deposit with Expekt and yet I have not received any ...
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