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Expekt Casino - Stalling payout of my winnings

RESOLVED
Complaint Info
Disputed casino Expekt Casino
Reason Delayed payment
Amount kr 5800
Psamtuna Sweden
Posted on October 6, 2020

I made a withdrawal of 5800 SEK on the 29th of september, I did not get a mail confirming my withdrawal, and as of now, 6 days later, 10 mails to customer support, endless waiting to reach their live chat (we´re talking hours and hours for three days in a row without getting through) I have received two answers. The first mail was to say that the payment was stalled, due to "techincal issues"(Attached), and the next, arriving the following day, saying that they don´t get any respons from their "financial depart­men­t"(­Att­ached).

There´s NO bonus involved whatsoever, and I logged in using Bank-ID, so there cannot be any questions regarding my identity. SO there´s no reason for stalling payout of my winnings.

After the latest mail, I have sent three other mails, not getting any response from Expekt at all.

Psamtuna Sweden
Posted on October 8, 2020

So the case is finally solved after a number of emais and chats, lenghty processes with KYC to make it as difficult as possible for me to withdraw. Suprising that a casino under a Swedish gambling license can act this way. I thought these kind of processes were a thing of the past.

AskGamblers
Posted on October 8, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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