Complaint #22 Expekt Casino

Stalling payout of my winnings

By Anders T.

6 years ago

I made a withdrawal of 5800 SEK on the 29th of september, I did not get a mail confirming my withdrawal, and as of now, 6 days later, 10 mails to customer support, endless waiting to reach their live chat (we´re talking hours and hours for three days in a row without getting through) I have received two answers. The first mail was to say that the payment was stalled, due to "techincal issues"(Attached), and the next, arriving the following day, saying that they don´t get any respons from their "financial department"(Attached).

There´s NO bonus involved whatsoever, and I logged in using Bank-ID, so there cannot be any questions regarding my identity. SO there´s no reason for stalling payout of my winnings.

After the latest mail, I have sent three other mails, not getting any response from Expekt at all.

Disputed Casino Expekt Casino

Reason Delayed payment

Amount kr5800

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Psamtuna

• Sweden

6 years ago

So the case is finally solved after a number of emais and chats, lenghty processes with KYC to make it as difficult as possible for me to withdraw. Suprising that a casino under a Swedish gambling license can act this way. I thought these kind of processes were a thing of the past.

Expekt Casino Complaint Stats

Resolved 1 / 7

Avg. Amount $12,595

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Expekt Casino Complaint Summary

Most user complaints about this operator fall under the Bonuses category.

So far, 0 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Expekt Casino Complaints

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Hello,

First sorry for my bad English.

I created a account a few hours ago at Expekt. I deposit 100€ by trustly and only played black jack. I won 300€ and try to pay out this 400€.

I set a cool down until 17.11. and send them all my documents for the verification.

A few minutes ago I get two mails in German).

1. mail: they reopened my account (I never asked for this)

2. mail: they Check my account, close the Account and i won’t get my money because of t&c 3.12 (there is no 3.12!)

I didn’t do anything wrong. Could you please help me?

Thanks

Yours < full name removed >

Attach files: screenshot of the mails and verification documents

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I hope that you can help me resolving this issue. I have all the confidence in you! Also, if you require further details or documents, please let me know, I will provide anything immediately!
Thanks in advance!
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