Ag Awards

Eurofortune Casino - Not paying my winnings

Complaint Info
Disputed casino Eurofortune Casino
Reason Delayed payment
Amount £ 600
Mickbutt United Kingdom Message
Posted on December 3, 2014

Hi I applied for my withdrawals on 30 September
£600 I have sent off all Documents requested
I have sent several emails with no reply I have spoken to someone on chat on many occasions.
Every time I speak to someone they say they will pass it on to finance and I never get a reply.

Posted on November 20, 2014

Hi there,

Your withdrawal has been processed and sent. If you could please check and confirm that the funds were indeed received. An email was also sent to you with explanations about the specifics of the withdrawal.

Kind Regards,

Casino Support

Mickbutt United Kingdom Message
Posted on November 22, 2014

Hi thank you for your help in getting my winnings but I was told when I played
through my wagering requirement I can get all my winnings . I also had £1100
in my account and I've won £10,000 on one spin and have got £15'000
in my account, is there any chance I will get my winnings

Posted on November 26, 2014

Dear @Mickbutt,
Is this issue resolved? Did you received your winnings?

Posted on December 3, 2014

It's a nice practice to confirm if your complaint resolved or not, thank you.

Posted on December 3, 2014

This complaint is resolved. Casino respond that player was paid, but we didn't get any conformation from player.

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