Ag Awards

GR88 Casino - Not processing withdrawal

Complaint Info
Disputed casino GR88 Casino
Reason Delayed payment
Amount £ 850
Posted on October 10, 2014

I requested a withdrawal 3 weeks ago from GR88 and have still not received my money. Despite in excess of 10 live chat experiences, they cannot give me a date when they will give me my money. I have been promised that my withdrawal has been given priority status and that a supervisor is looking into this but I have heard nothing and not been contacted despite promises that I would be. I have over £850 sitting idle that should be in my account and the whole process has been ridiculous from the withdrawal date. Customer service skills from the live chat reps are non existent and I have never encountered such incompetence and lack of compassion and willingness to help in all my life.

Posted on October 4, 2014

Dear @eggtxlk,
Any update considering your complaint? Thank you.

Posted on October 4, 2014

In short no.

Posted on October 6, 2014

Hi eggtxlk,

We just wanted to let you know that your payment has been processed and you should see the funds in your account.

We'd like to apologize for the hassle and issues you faced during the process and have added a bonus to your account to thank you for your patience.

If you have any questions, you can contact us at [email protected]

Our apologies again and we thank you for choosing GR88.


Posted on October 9, 2014

Hi eggtxlk, this should be solved and your payment should be received so far. Please confirm.

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