I opened an account at the end of May 2014, following receipt of an email offering me a no deposit bonus of 50 Euros. I have met the wagering requirement and May 28 I deposited € 25 with Visa (also to meet the requirement of deposit) but I could not pick up the win 500 € because I would have to deposit via Moneybookers, and not by Visa, for it to be verified my identity (message from the casino software, the only serious thing in this structure). On June 21, I deposited another 25 Euros and I was able to proceed to the two requests for withdrawal of € 500 (in two tranches of € 250 each!) Via Moneybookers.
Since the beginning of June until today I have posted several times my personal documents both financ[email protected]urofortunegames.com both suppor[email protected]urofortunegames.com, addresses retrieved and verified only by myself.
From casino no response and no payment
The chat (in the three occasions when I was able to communicate), to request the email address to which to send the documents, helped me in this way:
1) said he gave me the address for email and has not shipped anything;
2) he informed me an email address that does not exist financ[email protected]urofortune.com;
3) provided me with an address and the existing suppor[email protected]urofortune.com usually busted financ[email protected]urofortune.com (coincidentally).
They are among the other past 15 days (10 working that always the casino software and nothing else, shows that the maximum time for paying out winnings.
I regularly gambled and lost the deposit (I did not make any speculation!).
I hope many people read this thing so that they can learn from my experience that this casino does not communicate to its customers.
I hope someone will help me for my credit be honored.
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