Ag Awards

iGame Casino - Refusing to credit Free Spins as promised

Posted on December 31, 2015

I recived a mail that said i would recive 70 spins on the slot Second Strike if i made a dep of 250 sek.
(copy from mail) Erbjudande: Få 70 Free Spins på Second Strike när du sätter in 250 Kr eller mer.
Insättningskod: STRIKE70
Tillgänglig till: 23:59 CET 4:e januari 2016

Now... i made a dep, and i wrote the code.
Then when i played my "real" money to zero i tried to open the slot Second Strike, but it didnt work, it didnt open. so i contacted Chatt that said i didnt!!! write the code, and the will not give me the spins. Fortunately ive been playing a while so i know when im right and not. In this case i PAYED for 70 spins that Igame dont want to give.... why not?
I usually take printscreens on this kind of deposits since it can be wrong, but this time i didnt since Igames codes allways works... but not this time and they wont take responsibility and fix this for me...
So Igames bonuscodes are not reliable.

Posted on January 4, 2016

Dear @fb_16­756­496­227­10594,

Any update regarding your complaint? Thank you.

Posted on January 6, 2016

I am sorry if your case has not been handled properly from our end. I know we had issues with this campaign because of the game in question. Our support were briefed to credit free spins of same value manually on another game.

If our support has not already handled your case please PM me your username and I will personally fix it for you.

Posted on January 9, 2016

Dear @fb_16­756­496­227­10594,

Are you satisfied with the casino's response, can we close this complaint as resolved? Please be informed in case you fail to respond within the given time frame we will mark this case as resolved and officially closed. Thank you.

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