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Staybet Casino - Non-payment of $1,000 cashout

UNRESOLVED
Complaint Info
Disputed casino Staybet Casino
Reason Delayed payment
Amount $ 1000
Posted on January 30, 2018

Good afternoon.
The game organization Staybet (staybet.com) doesn't fulfill the obligations, completely ignores my addresses.
In this company I have opened the game account which has completely undergone verification what to me it has been reported in the letter of the company about.
The application for withdrawal of money has been submitted on December 11, 2017 (one and a half months ago).
Payment is still not made though in rules such term of payment is specified here
"5. The normal time for the cash out process is 48 office hours after requesting the withdrawal. This time starts only, when all requested documents are provided to us completely. The player agree, that he has also the responsibility to send his documents as soon as possible. Kanga B.V. reserves the right to decide a longer time when needed for more investigation. Cash outs won't be processed between fridays 5pm and mondays 10am."
I ask for your help in control of performance by the company of the duties.
I apply a screenshot on which date of inquiry of payment is visible.
I also apply correspondence screenshots with support service.

Yours faithfully.

AskGamblers
Posted on May 18, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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