On June 7, 2012 I submitted a wihdrawal request of $3000.00. Then on June 14, 2012 the casino approved $1200.00 to be wired transfer to me. I redeposited $1800.00 on June 18, 2012 still pending. I have yet to receive the $1200.00. I contacted the finance Department on June 19 and received a response from Adrianna Pen the next day saying it was sent via Fed-Ex on June 14,2012. I still have not received it. I e-mailed the Finance Department twice to supply me with the Tracking number I have yet to receive an answer from them. Customer Service cannot help or have me talk to someone only e-mail so no help there. I have a good relationship with WinPalace I am also a VIP. This is my first withdrawal with them but I see other people have had problems with collecting their winnings.