Non payment of winnings from WinPalace Casino

jungleland United States
posted on April 5, 2013.

On March 12,2013 I submitted a request for a withdrawal of winnings of $1700.00. Then on March 27,2013 which is past the 10 days (that is criminal that you have to wait that long) only 500.00 of that was approved for wire transfer.I contacted their customer service dept which was a waste of time. I demanded to speak to a supervisor finally I spoke to a Mr. Keller who personally called me on my cell phone (My request). and asked why this happened he informed me he would e-mail the finance dept ect.. I get an answer from them which has nothing to do with my question (they are are a waste of time also).As of today April 5, 2013 I have not received my $500.00 wire transfer. I still have funds pending in my account for play and a pending withdrawal of $1200.00. In the past I have received monies in the amount of 1300.00,700.00. Why now are they releasing winnings in installments? And why haven't I been paid my $500.00.I really never had a problem with this Casino before now.