Ag Awards

1xslots Casino - Unable to request a withdrawal via Trustly bank transfer

Complaint Info
Disputed casino 1xslots Casino
Reason Delayed payment
Posted on April 27, 2018


I have previously made a withdrawal via Trustly bank transfer, which was no problem.
A day later I wanted to do another withdrawal via Trustly bank transfer.
Then it appeared that my country the Netherlands could no longer do a withdrwal. I sent them a mail why suddenly this was not possible anymore. And I could no longer make a deposit with iDeal, previously it could.
In answer to my question that this suddenly could not be done anymore, is that they have technical problems. I can not do a withrawal in any other way, only through a bank transfer.
I would like a solution for this.



Posted on April 27, 2018

Dear @lisalora,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on December 24, 2018

This complaint has been reopened due to the declared willingness on behalf of 1xslots Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on December 25, 2018

Dear LISALORA, our players and Askgamblers community,

This case was delayed with an answer here, but our customer support replied swiftly. The customer applied to our support and she was asked to make a withdrawal via electronic wallet instead of bank transfer. She did not reply us back and spent all the funds.

In order to withdraw funds properly we advice our fans the best suitable option. If you have any issue with it please do not hesitate to contact us.

and Merry Christmas to you all ;)

Posted on December 25, 2018

Dear @lisalora,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

1xslots Casino Complaints

  • 15 of 18 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 480 USD avg amount

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