Ag Awards

VIP Room Casino - no pay out

Complaint Info
Disputed casino VIP Room Casino
Reason Delayed payment
Posted on May 16, 2014

i have request withdrawal of 374 euro the 28/04 and have sent all the document need to check
my withdrawal has been check out and they said it's will take 2 or 3 days to be confirmed but i have wait already 8 day and when i contact them they don't answer me or tell they try to find an issue and there is not problem so why don't pay me

Posted on May 5, 2014

Hi huynhvan2,

As this was your first withdrawal, the payout time takes up to 3 to 5 working days because your account still needed to be verified. Once your account is verified, your payment is released.

Normal withdrawals will now be paid in under 48hrs.

Please make sure that you check withdrawal timelines as stated on the website.

I can confirm that your withdrawal has been paid to your Neteller account based on the timelines described above so please feel free to contact us via casino support should you not have received your winnings.

Congratulations on your win and warm regards,

VIP Room Casino Team

Posted on May 5, 2014

We got an email from the submitter that this issue is solved

VIP Room Casino Complaints

  • 13 of 18 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 1,856 USD avg amount

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