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Playamo Casino - Taking my deposits, but not cooperating on requesting a withdrawal

RESOLVED
Snippy6 Canada
Posted on October 24, 2017.

i went to make my withdrall from the casino witch i have played and cashed out from before under euro curency evan though im canadian and live in canada i liked the option to withdrall in bitcoin the are in unable to do so for my native curency i receaved a new mastercard and made a deposit to cad curency played with no bonus and won yeaa i went to make a withdrall and had two options my cc and my skrill account so i tryed one and than the other both were returned to my account and were told unable to withdrall to mastercard and to skrill as both are blocked for canada after spending lots of time chating with them kept asking what to do they have no answer they have me try to open new account so i do i opened a net teller account than im told i have to deposit from that methid first so i make the account i deposit into that account from netteller to find out that you are unable to pay to a merchint from netteller from canada i cant regain access to an old ecopays account i had 4 years ago i have never used it at this casino just it was a greyed out opion that might have been a option but its not so i ask what do i do next and all support tells me is sorry there is nothing they can do and they have tryied to sugest everything i did try everything they sugested what next.............
and to top it all off after they were stumped on what i should do they told me that i had multiple accounts made from my email addess witch dose not make since how do you make more than one account with your email address address so it was a lie also my isp is stadic based for my ip i included the email saying that they wanted this info and my reply i was not rude but i might of told them how stupid they were for asking me dumb questions that made no sence sorry for the spelling not a happy camper im forwarding all my chats and emails and screen shots of my accounts hope that you can help sort this out
PS
i sugested transfer the curency to euro to make withdrall to bitcoin but thats not an option

Posted on October 24, 2017.

Dear Michael,
as I can see your withdrawal to VISA card was successfully processed on October 21.
Now we really have a little problems with Canadian payment systems.

As to multiple accounts - our security system rally shows that your IP was used with
other accounts, but it could happened because some other players use VPN connection.
I'm really sorry that the guys from our Live Chat blamed you and as a compensation i could add
a bonus to your account.

Beat regards!
PlayAmo Casino team

Snippy6 Canada
Posted on October 24, 2017.

I never use VPN so I don't know how someone else would use my IP address I just use public IP address sometimes when. At work .I was told that cc withdral would not go through if it dose awsome fixes all the problems I do understand that's it's not just you as a company but Skrill and netteller and other companies like MasterCard are the real problem banning some countries and not others don't Seem far but that's way above my leavel ..... A little bonus is always nice I'll keep you posted on the status if I do receave that payment thanks

Posted on October 26, 2017.

Dear Michael,
could you confirm that you've received the payment?

Beat regards!
PlayAmo Casino team

AskGamblers
Posted on October 28, 2017.

Dear @Snippy6,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Snippy6 Canada
Posted on October 28, 2017.

it has been resolved verry promptly thanks for all your assistance

AskGamblers
Posted on November 1, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Playamo Casino complaints

  • 45 of 54 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 2,998 USD avg amount

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