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Karamba Casino - Never received the bonus and the staff was incredible rude!!!

RESOLVED
cupycake91 United Kingdom
posted on December 19, 2014.

I have opened an account with them because they said the give away free spins. i have deposited few times, never did. so i contacted them on live chat. this guy would reply back to me every 15 minutes!!!! And at some point, when i asked him why taking so long and he should deal with my problem ,he said to me ,,Whatever..''. The week after, i receive an email from the , saying deposit £100 ponds and get 100 free spins. never did .... contacted live chat again...same story. very, very rude!!!!

posted on December 21, 2014.

Dear Cupycake91,

Thanks for your feedbacks,
could you please give me your username, I will be glad to review the case and previous chat sessions

Best Regards

AskGamblers
posted on December 23, 2014.

We send user's details to the casino.

posted on December 23, 2014.

Dear Cupycake91,

Now I got your account details, I wanted no matter the veracity of the case issue a generous bonus as a proof of goodwill, unfortunately your account was closed on the 5th of November.

We wish you a Merry Christmas & a happy new year

Best Regards

Karamba Casino complaints

  • 50 of 52 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,784 USD avg amount

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