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Multiple payments totaling $9,500 declined


My Name is Patricia my username plovemoney I have win $9,500 on slot tournaments on Ruby slot, I have photos of each deposit I made played with bonus straight cash deposit, after a week of requested withdrawls I came to check status and I see all them declined, hope to have this resolved , really hope to get paid, its very unfair not get my winnings paid.
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Disputed Casino Ruby Slots Casino
Amount $9500

Discussion

User name
Dear @Plovemoney,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.
User name
Hi Patricia--

Thanks for confirming the $2000. I would expect sometime early this week, you'll find the remaining payment of $3000 in your account. If you would please confirm this when you receive it, I'd appreciate it. ;-)

Thanks,

Tawni
User name loyalty-level-2
receive $2000, waiting on the $3k
User name
Hi Patricia--

I've checked your account and the $2,000 payment was sent off to be processed on the 17th and the $3000 payment was sent off to be processed on the 27th.

I would imagine the $2000 payment should be in your account by now and I would expect the $3000 to be reflected by the end of this week/early next week.

All the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442
Avg. Amount $3,742
Avg. Complaint Duration 15 days
Avg. Response Time 3 days

Ruby Slots Casino Complaints

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Delaying payment and splitting them
I won over $8000 a few months ago I had a long process to go through. They didn’t accept my documents I finally got verified and now my first withdrawal of course he said you can only do $2500 at a time they split that into two 1250 payments when I set for one full 2500+ they took out a fee and said they are going to charge me another fee on the other 1250 when that comes that I have to wait 7 to 10 business days for each approval through the casino and 7 to 10 days of their money baking system to send the money so that’s a full month each time I have multiple payments coming and I requested them all in the middle of November and they are with holding my money and not sending that money as promised everything was approved. Everything was verified and I’m not receiving my payments. I have all kinds of chats that said I will get them directly one after another and that I would not have to have the timeframe waited in between now they’ve decided even split them saying it was due to their third-party payment company and I said if that’s the case, why do I have to wait another 7 to 10 days for the other have to be approved that if it was the payment company that split it they are just delaying my payments intentionally I have chatted over and over and I have all chats to proof I would like this looked at plus all the extra fees that are gonna be charged if they split and they said they can also split every request of mine if need be and charge me extra fees if need be this is just an intentional delay. I would like this addressed please.
Status solved Resolved
$8,006