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Mr Smith Casino - Bonus not given as advertised

RESOLVED
Complaint Info
Disputed casino MrSmith Casino
Reason Bonus not given
vinny47 United Kingdom Message
Posted on April 1, 2015

Hi, the amount is small but I still feel the casino are not honouring their offer. I joined MrSmith casino on the 22nd March through an affiliate site which offered a 150% bonus match + 150 free spins on Starburst. I followed the link on the affiliate site which took me to MrSmith casino with the page very clearly offering the above mentioned offer. I joined through this page but after deposit I only received the standard MrSmith new player offer of 100% match +100 spins on starburst. Now this is a good offer but it is not what I signed up for. I spoke to the live chat who told me it was an issue they couldn't resolve and it would be sent to the relevant dept for sorting. In short, after a week of confusing e mails there is still no sign of the problem being resolved. Live chat tell me they can't let me let me have a direct contact to the "relevant dept" so I am repeatedly told it is being dealt with as quickly as possible. I hope posting this on here may hurry them along in dealing with this. Below are screenshots which show
1. The offer on the affiliate site
2. The very clear wording on the affiliate site which clearly shows the offer.
3. The MrSmith webpage which shows the offer
Thanks

Posted on April 1, 2015

Dear Vinny,
I have escalated the matter internally here at Mr Smith. This should not happen. The offer is valid and you are eligible for this bonus.
I will see to it that this gets resolved asap.

regards,

vinny47 United Kingdom Message
Posted on April 1, 2015

Hello, the deposit offer has now been matched and placed into my account.
Thanks

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