won big out of the free spins but could not withdraw. So i spoke to the chat agent and they told me before i can withdraw my winnings i had to get through the play through which was about £4685 still to play before i can withdraw the winnings. Which was a downfall but i continued to play for a further 3 hours to get through my play through. Once i had done this i had to deposit in order to withdraw which i did. And then withdrew the funds totaling £2520. 2 days later i received an email stating that i can only have £100 of my winnings as per clause 9. Not been funny but what was the point of accumulating money and 3 hours later getting to a figure i thought was a good win to only be able to withdraw £100.
I think that this is a scam and what is the point of letting you win more that £100 if you cant withdraw your actual prize.
I use several online casino sites and i have never had this problem.
I have just spoke to one of there agents and he has told me it is at the managers discretion and there is nothing they can do