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Slotobank Casino - Missing Money, Account Closed For No Reason

RESOLVED
Complaint Info
Disputed casino Slotobank Casino
Reason Declined payment
Amount £ 169
whitenoise United Kingdom Message
Posted on March 23, 2015

Dear Askgamblers,

I am having problems with Slotobank casino who are refusing to pay a withdrawal I have made. My account has been fully verified and have won, and successfully received withdrawals in the past. However on 2nd March I made a withdrawal request via Skrill for £169.42, which I still have yet to receive.

After contacting my account manager, I was advised that a permanent block had been placed on my account "for security reasons". When asked for further information I was advised it was closed on the casinos 13.3 term:

13.3 The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured.

After replying to ask when I would receive my withdrawal, I was simply told that "no transactions can be processed after the permanent block, have a nice day". When I explained that there was no block on my account at the time of withdrawal, and based on their term above saying they would honour all contractual obligations, the account manager could not help further.

Unfortunately live chat could not assist me, and after sending two emails to the support department, I received no response.

Can you help?

Thanks!

Posted on March 19, 2015

Hello Sir,

Could you please provide me with your username in Slotobank.com Casino, so I can assis you with your issue ?

whitenoise United Kingdom Message
Posted on March 19, 2015

The username was divetheblue. Thanks.

AskGamblers
Posted on March 23, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your account was reopened and all your winnings are on yours balance. You is welcome to log in and withdraw your winnings. Please confirm.

whitenoise United Kingdom Message
Posted on March 23, 2015

Slotobank have now responded to my query and have unlocked my account. I have requested a withdrawal of my funds, which I have now recieved. Thanks to yourself and to Slotobank. This complaint is now resolved.

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