Ag Awards

Playamo Casino - Missing funds from game after returning to the home page

Complaint Info
Disputed casino Playamo Casino
Reason Missing Funds
Amount $ 2004.25
Inactive user
Posted on April 10, 2018

I had $2004.25 credit on wolf treasure then when I returned to the home page my account had logged out. After a while and talking to chat services who advised me to clear my browser history I logged back into my account only to have $162.88 funds. I had won the $2004.25 from playing wolf treasure for over an hour I was so happy then I went to change games by going to the home page and my funds have now disappeared? I have screen shots of all the winnings plus browser history and chats from the support. I have emailed play amo support but have not received any response

Posted on April 10, 2018

Dear BENNO56,
do you have some more screen shots, where we can see that
that it's our site?
Now i'll check you bet history and come back shortly!

Best regards!
PlayAmo Team

Posted on April 10, 2018

Dear BENNO56 and Askgamblers Team,
we have checked the bet history of the player,
and did not find such winning, if Askgamblers need any
evidences - we can share the bet history.
Also from your screen shot we can not identify, time, date etc.
May be it was the game on play money.

Best regards!
PlayAmo Team

Posted on April 11, 2018

Dear @benno56,

AskGamblers Complaints Team have been provided with evidence on behalf of Playamo Casino where it is clearly displayed that you have been winning, but also losing while playing aforementioned game. Moreover, you have continued playing and lost all the profits.

We are kindly asking you to provide any other proofs that you might have, to support your claims. Keep in mind that in case you fail to respond and/or provide additional rock solid evidences within the given time, AskGamblers Complaints Team will have no other option but to reject this complaint upon unproven statements.

Thank you for your cooperation.

Posted on April 14, 2018

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and unproven statements. The case is now officially closed.

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