I would like to make a complaint regarding the recent ‘Christmas Giveaway’ casino promotion run at Boyle Sports Casino. This offer was to receive £100 cash refund for staking £1000 or over in your casino, anytime from 0:00 on the 25th December to 23:59 on the 28th December.
After successfully completing the necessary wagering by 1:06pm on 26/12/15, I logged out of my account, expecting to receive the £100 cash in my account by 17:30 on the 29/12/15 as per the terms I accepted.
Upon logging into my account on the 30/12/15, I noticed a message telling me that Boyle Sports decided to change their terms and conditions and these would take effect as of 27/12/15 at 11am. Consequently the message goes on to say that because they decided to increase the wagering required to achieve the £100 cash refund, I was only entitled to a £10 cash refund. However as I have clearly finished the wagering before they decided to change their terms and conditions, I rightly expect to receive the £100 cash refund.
They then attempt to hide behind their clause regarding “Boylecasino may cancel, terminate, modify or suspend any promotion or their Terms & Conditions at any point, without prior notice and for any reason...”, but as stated above this does not apply in this case as wagering was already completed by then.
I think to change their terms in this way is fraudulent, dishonest and underhanded. It is morally bereft to allow customers to lose money on the basis of getting a £100 cash refund, and then pull this refund retrospectively.