Boyle Casino changed terms on their Xmas Giveaway Promotion after I had completed the offer and refuse to honour their terms

andyf26 United Kingdom
posted on January 12, 2016.

I took part in the Xmas Giveaway Promotion at BoyleCasino, the terms stated play through £1k on slots for a £100 cash bonus.

I wagered through £1k on 26/12/15. I heard nothing from Boylecasino but logged in online on the 30/12/15 and had a message in my BoyleCasino inbox dated 29/12/2015 stating they had updated the T&C's for this offer on 27/12/2015 to "wager £10k for a £100 cash bonus".

As they changed their terms and have applied them retrospectively and now consider the matter closed I feel strongly that I should have been paid what I am owed from the original terms of the promotion which were active when I took part.

I have also seen people mention on the BoyleCare Twitter feed that they took part in the promotion before the t&cs were changed and wagered £1k and have since been paid the correct amount of £100 cash bonus. This is hardly treating all customers fairly.

In the general T&Cs on the BoyleCasino site it states that "Customers must be notified of material changes to terms before they come into effect" but the only communication I received was the message on the 29/12/15 for a change made 2 days earlier.

I have to date received a £10 cash bonus as per their 'revised' T&Cs for the promotion but strongly believe that they should pay me the other £90 as promised by their original terms.


Andrew Farrar

(Screenshot of 'opt in message' and message from BoyleCasino are attached)

posted on January 18, 2016.

We been informed by casino management that issue with a Christmas bonus promotion is presented in front of official regulatory body of Boyle Casino. We consider this complaint unresolved until casino send to AskGamblers Complaint Team a decision of the regulatory body.