I joined West Casino around 1 month ago. Before registering I read their terms and conditions and there they stated "Unless, otherwise stated, with regards to deposit bonuses, the bonus and qualifying deposit must be wagered 35 times before being released into your Cash Balance".
When I claimed my second deposit bonus offer I read their bonus terms and conditions below their second deposit bonus (because there it might state OTHERWISE than it did on the terms and conditions). Below their deposit bonus offer they used to have a link, which said "* Bonus Terms and Conditions apply." (Check my first picture). After I opened that link I read their terms and conditions and found out that their rule 10. states: "10. All deposit bonuses and free spins are subject to a wagering requirement of 35x." (Check my second picture). After reading that part I realized that the bonus I used stated OTHERWISE, so the wagering requirement must be 35x bonus amount.
I would have never used their welcome package / any bonuses if I would know that their wagering requirement is 35x bonus + deposit amount. I got mislead to use their welcome bonuses.
A few days ago I tried to open that same link: "* Bonus Terms and Conditions apply.", but that link does not work anymore. It just opens a page that says "403 Forbidden" (Check my third picture)
I was playing my second deposit bonus for one hour and I decided to check my wagering requirement. At this point I realized that my wagering requirement was not 35x bonus amount. My wagering requirement was 35x deposit + bonus amount, so it was a lot more than I thought it would be (my real wagering requirement on 50% bonus was now 105x bonus amount, so it was 3 times more than I thought). Because of this my withdrawal was a lot smaller than it should have been.
I made a review about West Casino around 1 week ago. West Casino replied my answer and said this: "The terms and conditions that you mentioned are not from our website, and please only check the terms on our Casino page, and nowhere else. This is in order for you to avoid misleading information. Our terms and conditions are clear about the wagering terms and you can find there any information you are looking for."
I really do not understand why I received an answer like that? Their answer pretty much made my review irrelevant (because I am not able reply their answer), even though it is a truthful review. The link where I read their terms and conditions is/was on THEIR WEBSITE, below their bonus
offers. Why I would not trust that link -- should I doubt every single link that I open at their website? That makes ZERO sense.
I opened that link at their website = there is no reason why I would doubt the information I find on that link, and if I should doubt that information then you guys need to fix it (it is not my fault).