Complaint #114 Megapari Casino

I currently have over $15,000USD held by Megapari

By ANDYG1987

1 year ago

I currently have over $15,000USD held by Megapari. I deposited $11k and won a few thousand. My first withdrawal of $200 was approved and then the next one was flagged for KYC. This is not an issue, I provide my ID. I am then requested to provide proof of funds, again no problem, I share my OKX account funded by my bank and my metamask showing the transactions flowing in and out. After this, I am asked to send the above with my face and my ID being held in the same picture. Again, no problem, I do this again. Once I have sent these, I am then asked for my face, my ID and the conversation with their "security" team. After sending this, I am asked for my face, my ID and my metamask showing a transaction. Again, I send these without an issue, then security team keep coming back and asking for the same images over and over again. I resend, but each time is met with a copy and paste asking for the same photo. I have reached out to support on telegram and have been told to keep sending photos, even though it is clear they do not want to accept these. I have attached all the evidence I have sent plus the email chain to this thread, hopefully this is enough for my case to be accepted.

Disputed Casino Megapari Casino

Reason Delayed payment

Amount $15000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ANDYG1987

1 year ago

After 17 days of KYC, over 20 images provided, I have now been paid. i will close this complaint. Appreciate this service being available from Askgamblers.

Anyone who reads this, tread VERY VERY carefully with this operator. I don't recommend at all. KYC is part of the business but this level of inept KYC and desperation to catch people out is not worth the risk.

ANDYG1987

1 year ago

Another day, another upload. This time my face with a handwritten code.

What’s more concerning is I am now being asked if I know a “Lynsey Rory”, which I don’t. I have no idea what this has to do with basic KYC, but it is looking like the legal route is the only option here unless ask gamblers can assist? I can provide the latest transcript to you

ANDYG1987

1 year ago

I’m aware KYC is important, but it’s not actually a necessity under your Anjouan licence. This is not standard KYC, I’ve completed that with the same documents on stake, roobet, shuffle etc. This is weaponised KYC. The constant requesting for additional documents and waiting three days at a time to do it.

I’ve sent my ID card, my licence, my passport, multiple with pictures of me holding it and holding it in from of your emails. I’ve sent utility bills, I’ve sent proof of transfers.

We’re at 15 days now and I’m fully expecting another request from security to delay it longer.

I need you to acknowledge my offer of video or in person KYC - it will be faster for me to fly and deliver them than it is for your “security” team to review.

Otherwise I have no option but to take the legal route and also alert Anjouan to breaches of your licensing conditions that are currently active on site. KYC isn’t one of their conditions, but you’re weaponising fantastically.

Megapari Casino Complaint Stats

Resolved 67 / 67

Avg. Amount $2,258

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

See all complaints for this casino

Withdrawal method issue

I am writing to report that the withdrawal methods are completely missing/not showing in my account. I have been trying to reach customer support for a week with no response.Please check my account restriction and let me know what documents are required to verify my identity and restore my withdrawal options.

-Account Details

Account ID: < removed and sent to the casino >

Registered Email: < removed and sent to the casino >

Last Deposit Method Used( visa )

Attached are my ID card and a screenshot of the empty withdrawal page for your review.

62h left

Withdrawal and verification related issues

Dear AskGamblers Team,

I would like to submit a formal complaint against Megapari regarding my account verification, which has remained unresolved for more than 15 days. I have 26400 which is stuck in megapari.

My account is currently restricted due to a pending verification, and as a result, I am unable to make any deposits or withdrawals. This has prevented me from accessing and using my account.

Over the past 15+ days, I have made multiple attempts to contact the Megapari support team through email and other available support channels. Unfortunately, I have not received a single response to any of my emails. I have attached copies of the emails I sent as proof of my repeated attempts to seek assistance.

The main issue is that I have never been informed about the verification requirements. Despite repeatedly asking the support team how I can complete the verification process, I have received no guidance regarding which documents or identification are required. I am fully willing to provide any documents necessary to verify my account, but without any response from the operator, I have no way of knowing what is required.

The complete lack of communication from Megapari’s support team has left me unable to resolve this issue despite my continuous efforts.

I kindly request that AskGamblers intervene and assist in resolving this matter by requesting that Megapari:

* Respond to my pending support requests.
* Clearly inform me of the documents and verification requirements for my account.
* Complete my account verification as soon as possible.
* Restore full access to my account so that I can make deposits and withdrawals without further delays.

I sincerely appreciate your assistance and hope that, with your intervention, this issue can be resolved promptly.

Thank you for your time and support.

79h left

₹26,400

Deposit issue going on for six days

On June 21, 2026, I initiated a deposit of 10,000 INR to my account via MobiKwik Wallet. While the funds were successfully deducted from my bank/wallet balance, they have not been credited to my account with Megapari

Details of Transaction

Transaction Date: 21/06/2026

Amount: 10,000 INR

Transaction/Order ID or UTR: 654bc29d21e13

Payment Method: MobiKwik Wallet

I have contacted Megapari support multiple times regarding this issue. Despite providing all requested information (including proof of payment), I have only received generic, automated responses instructing me to wait 12–24 hours. It has now been 6 days, and the funds remain uncredited. Furthermore, when I sought an update regarding the status of my funds, I was banned from the support channel.

I am requesting that the operator either credit the 10,000 INR to my account immediately or initiate a full refund of the deposit to my original payment method.

I have attached the following documentation to support my claim:

Screenshot of the successful debit from my payment provider showing the transaction ID/UTR.

Screenshots of my communication history with support, including the lack of resolution and proof of being blocked/banned.

Resolved

₹10,000

My two Deposits amount not credited to my megapari account

My two Deposits amount not credited to my megapari account I am facing this issue every time I am daily chat with megapari team but my problem not rectified please ask gamblers team please solve my problem.
My first Deposit amount 1700 date of 26-05-2026 second Deposit 8000 date of 06-06-2026 this two amounts not credited my megapari account for Ur reference.
I will attach my transaction pics and my bank statement also

Resolved

₹9,700

Identification documents given and KYC is stalling

Requesting documents that are not really necessary for identification. I have said that I'm not the one paying our utility so my gaming or transaction account is not on our utility bills. But I send it also. I said I can provide any identification that is needed like my license and my passport. And I did. But still they required the things that i don't have. Please help. I'm willing to give any identification needed that I have.

Resolved

Missing Deposit of 1000 MAD for 9 days ID 1660710575

"I made a deposit of 1000 MAD on May 5th via CIH Bank. My player ID is 1660710575. The funds were successfully debited from my bank, but after 9 days, they have not been credited to my account. I have provided all bank statements and proof of payment to the support team, but they keep giving me false promises and conflicting deadlines (24h, then 12h, then another 24h). This is a clear case of stalling. I request the immediate credit of my funds."

Resolved

د.م.1,000

3 days withdrawal delay

I’ve previously withdrawn money from this site and it took 2 days. It took me 3 chat visits. Three days ago I withdrew money again. I still have not received my money. I’ve spoken to chat 10 times and they keep telling me to wait 12-24 hours. I have also given them a call. They keep saying they’ve “highlighted the issue to the finance team”. It’s now over 3 days. How long am I supposed to wait??!!!

Rejected

$250

Delayed and missing withdrawals Total 650 CAD

Delayed and missing withdrawals (Total: 650 CAD)

Corps du message (Description) :

Dear Casino Guru / AskGamblers Team,

I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

My account ID is < sent to the casino >. My account is fully verified.

I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

I was informed that the two requests from April 30 were "approved", but I have still not received any funds in my bank account. The request from May 1 appears to be blocked or stuck in pending.

Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

Thank you for your time and help.

Sincerely,

Resolved

$650

Withdrawal being delayed no legitimate reason

My withdrawal has been delayed for a few days now without a reasonable explanation.

I keep getting told to wait 12 hours over and over again. They say finance hasn't come up with a solution and to come back in 12 hours. & it's getting really frustrating because it only took a call hours for my past withdrawals to complete, so I really dont understand why this is happening now, and I am not receiving any help whatsoever

Resolved

Deposit amount not credited my megapari account

Hello I deposit amount 17-04-2026 4000 INR still that amount not credited my megapari account please credit fast I need to use that amount. For your reference I will attach payment receipt. I am facing every time same problem again and again. Please rectify my issue as soon as possible and credit my money to my megapari account.

Resolved

₹4,000