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I currently have over $15,000USD held by Megapari


1 year ago
I currently have over $15,000USD held by Megapari. I deposited $11k and won a few thousand. My first withdrawal of $200 was approved and then the next one was flagged for KYC. This is not an issue, I provide my ID. I am then requested to provide proof of funds, again no problem, I share my OKX account funded by my bank and my metamask showing the transactions flowing in and out. After this, I am asked to send the above with my face and my ID being held in the same picture. Again, no problem, I do this again. Once I have sent these, I am then asked for my face, my ID and the conversation with their "security" team. After sending this, I am asked for my face, my ID and my metamask showing a transaction. Again, I send these without an issue, then security team keep coming back and asking for the same images over and over again. I resend, but each time is met with a copy and paste asking for the same photo. I have reached out to support on telegram and have been told to keep sending photos, even though it is clear they do not want to accept these. I have attached all the evidence I have sent plus the email chain to this thread, hopefully this is enough for my case to be accepted.
Disputed Casino Megapari Casino
Amount $15000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
After 17 days of KYC, over 20 images provided, I have now been paid. i will close this complaint. Appreciate this service being available from Askgamblers.

Anyone who reads this, tread VERY VERY carefully with this operator. I don't recommend at all. KYC is part of the business but this level of inept KYC and desperation to catch people out is not worth the risk.
User name loyalty-level-2
Another day, another upload. This time my face with a handwritten code.

What’s more concerning is I am now being asked if I know a “Lynsey Rory”, which I don’t. I have no idea what this has to do with basic KYC, but it is looking like the legal route is the only option here unless ask gamblers can assist? I can provide the latest transcript to you
User name loyalty-level-2
I’m aware KYC is important, but it’s not actually a necessity under your Anjouan licence. This is not standard KYC, I’ve completed that with the same documents on stake, roobet, shuffle etc. This is weaponised KYC. The constant requesting for additional documents and waiting three days at a time to do it.

I’ve sent my ID card, my licence, my passport, multiple with pictures of me holding it and holding it in from of your emails. I’ve sent utility bills, I’ve sent proof of transfers.

We’re at 15 days now and I’m fully expecting another request from security to delay it longer.


I need you to acknowledge my offer of video or in person KYC - it will be faster for me to fly and deliver them than it is for your “security” team to review.

Otherwise I have no option but to take the legal route and also alert Anjouan to breaches of your licensing conditions that are currently active on site. KYC isn’t one of their conditions, but you’re weaponising fantastically.

Megapari Casino Complaint Stats

Resolved 82 / 82
Avg. Amount $1,971
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 64 out of 64 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino
My account is getting verified from two months

Dear askgamblers team,


I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately from two months.

  • Player ID: 1737122479
  • Withdrawal amount: 70000 inr
  • Registered mail: < email removed >


I requested a withdrawal from my Megapari account two months ago. Since then, Megapari has repeatedly required verification and additional documents from me.


I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. I have completed all required KYC/verification procedures.


Despite providing everything requested and waiting for two months, my withdrawal has still not been paid and my funds remain unavailable.


I have contacted Megapari’s support team regarding the issue, but the matter has not been resolved. I have not received a clear and satisfactory explanation for why my withdrawal continues to be delayed.


I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.


I have provided all the documents and selfie with document, selfie with given code written on the paper , selfie with megapari account and selfie with the conversation and still the account is not verified.


I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.


Thank you for your assistance.

Chart Pointer
8h left
₹70,000
Has Not Paid My Withdrawal for Over 30 Days Despite Completing All Verification

I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately one month.


  • Casino/Betting Site: Megapari
  • Player ID: 1785956359
  • Registered Email: < email removed >
  • Withdrawal Amount: [AMOUNT]
  • Withdrawal Request Date: [DATE]


I requested a withdrawal from my Megapari account approximately one month ago. Since then, Megapari has repeatedly required verification and additional documents from me.


I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. As far as I am aware, I have completed all required KYC/verification procedures.


Despite providing everything requested and waiting for approximately 30 days, my withdrawal has still not been paid and my funds remain unavailable.


I have contacted Megapari’s support team regarding the issue, but the matter has not been resolved. I have not received a clear and satisfactory explanation for why my withdrawal continues to be delayed.


I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.


I can provide evidence including:

  • Screenshots of my withdrawal request;
  • My correspondence with Megapari;
  • Evidence of the verification/KYC requests;
  • Evidence showing that I submitted the requested documents;
  • Screenshots showing the current status of my withdrawal.


I am willing to provide any additional non-sensitive evidence required to verify my complaint.

I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.


Thank you for your assistance.


Player ID: 1785956359

Status solved Resolved
Withdrawal deception and rejection

Dear AskGamblers Team and Megapari Casino Management,


I am filing a formal complaint against Megapari Casino regarding systematic failure to process withdrawals via M-Pesa for Kenyan players.


My account ID is [1548714277 registered in Kenya under([email protected]]. I have been a verified player with full KYC completed. My issue concerns withdrawal.

The core problem is deceptive payment practices. When I deposit, M-Pesa is always available, instant and working. I have deposited multiple times via M-Pesa Paybill and STK push without any issue, and funds reflect immediately. However, when I attempt to withdraw, there is either no M-Pesa withdrawal option available at all in the Cashier, or on the rare occasions when it appears and I submit a request, it is automatically rejected after a few hours with a generic reason like "payment system unavailable" or "try another method", or remains in pending status indefinitely.

I have contacted live chat and emailed support. I have been told to wait, try later, use cryptocurrency, or use another e-wallet that is not practical in Kenya. This is not acceptable because Megapari actively advertises and accepts M-Pesa for Kenya to take deposits, but does not provide a functional corresponding withdrawal channel. This forces players to keep playing until they lose.

This is not an isolated incident. If you visit Megapari's official Facebook page, the comment section and wall are filled with complaints from players from Kenya, Ghana, Nigeria, India, and other countries, all reporting the exact same pattern: deposits work perfectly, withdrawals are rejected, delayed for weeks, or cancelled without valid explanation. This shows a pattern of withholding player funds.

I have attached screenshots showing: 1) M-Pesa available for deposit, 2) No M-Pesa option in withdrawal or rejected status, 3) My M-Pesa statement proving no credit, 4) Chat transcripts.

I request: Immediate release of my KES [121491ksh] via M-Pesa to the same number I used to deposit, or a clear technical explanation with a specific timeline. The current practice violates basic fairness principles where the deposit and withdrawal method should be symmetrical.

Thank you for your intervention.


Account ID: [1548714277 ]



Status solved Resolved
Ksh121,491