Terms and conditions not being applied in a fair manner

My account was closed after I tried redeeming $15,787.67 that I won from depositing $50 of my hard earned money and my account was verified and and authorized for withdrawals.

I only had one account and I was playing from an accepted country and had not violated any terms or condition and they closed my account and didn't pay my winnings, and they won't respond to me via email and they keep giving me the run around when I contact them via live chat.

I have been going around and around with mbitcasino over this issue for several days now. I have a long email thread and they are simply giving me the run around.

A glitch, on their end, is preventing me from playing real money games. They were unable to fix my account, so a support member named Luis, advised I withdraw the funds and they will allow me to open a new account to fix the issue. However, when I attempt to make the withdrawal, it is consistently denied due to a 1x playthrough requirement. I have notified them countless times now that I can NOT play games to satisfy the playthrough. The people in support are leading me one way and not advising the payments team to release my withdrawal.

The issue was elevated several days ago by Lisa in support. After several exchanges back and forth with support, I was finally advised by Lyis that they cannot solve the issue and I would be allowed to withdraw and open a new account. However, I can't get past the withdrawal part. And when I reply to the long email chain, I get a whole new person from support asking me for a screenshot of the issue, something I've sent numerous times now and are included right in the email they are responding to.

Now, once again, Axel from support replied "the security team will reach back to you as soon as possible". That's the same thing I've been hearing all week. I hoped to avoid filing complaint but this is ridiculous at this point. I don't know how to attach the email to this form but it is available anytime you need it along with many screenshots amd short videos showing the issue is NOT on my end. Thank you!

I’ve made a withdraw from mbit 6 days ago from today and have not receive any sort of money back from them.

Every time I message them about it they always say the same thing that it their processor is having issue and are working on getting it process and they it will be sent out in the order it was receive. But then in a mbit discord group that I’m in a lot of players are also experiencing the same issue like I am. Also a lot of players who made withdraw in the past two days receive their cash but mine was 6-7 days ago and I haven’t gotten mines.

When I confront them saying I though payment was getting sent out in the order it was received then how come those people who just made withdraw a day or two ago received there’s and they’ll just reply with the same excuse like always saying it’s getting process by the processor.

It don’t make sense that if the processor is having issue then how come they are paying out others who made withdraw a few days after mines when my withdraw order was way before theirs.

Hello,

I have open a new account into this casino and verify using email id. Right after that I have deposited 100 USDT into casino. When I got into casino I was log out and when I try to login again I got mail that my account is disabled. Then I try to contact their customer chat they told me then can't help over chat So I have to write a email. I write a email and did nor receive any email.

So my problem is that why my account is closed. If they want to close my account then refund me my deposit back because I have not played any game on their casino.

Hello. I need help with MBIT casino. I won 26 ltc, but I could not withdraw them. my documents were sent on August 10, and then the verification process began. all profile data is fully filled in my account. From the moment of sending the documents to the present day, the casino is silent. I wrote to the chatbot, but they told me to wait for the support response to the mail. There is no answer, the account is frozen at this stage.

I want to file a complaint against MBitCasino who does not withdraw my money. I won 11,195 LTC and applied for withdrawal on August 9th. On August 10, I have already sent all the necessary documents for verification. Guess what? From the moment of sending the documents to the present day, no one answers me. I have repeatedly written to the chatbot, but they answer me the same thing: Wait for the support response to your email. They haven't answered me for more than a month! I really hope that casino will pay me my money.

I requested a withdrawal from my mBitcasino account for about 1.12 eth (i don't have the exact number as I'm locked out of the account). I was requested KYC documents to verify my account (listed in the email in attachments) and I provided them. (live chat transcript attached of me asking how long until the documents will be verified, proves that I sent them).

However, the next day I could not login to my account because it was disabled. (error message when I login attached)

The live chat support suggested to send an email, so I did that(I don't have the live chat transcript here because it wasn't sent to my email as I was logged out of the account and locked out of it). But since I haven't got a response back to my email after 2 days (see email I sent in attachments), I decided to submit a complaint to make sure I get a response and my money.

This is all the proof I have of this, as most of it is on the account which I can't access. mBitcasino has all the proof of this, so they can verify what I'm saying.