Several days ago I attempted to make a withdrawal after winning a decent amount at slots. I was prevented from doing so due to a KYC document request. I uploaded and emailed the documents that mbitcasino asked for, and 3 days later I was told that I failed the check because I opened two accounts. However, I did not open two accounts at any point in time. I sent proof to mbitcasino that my girlfriend and I each had our own separate accounts, and this did not violate their account policy. Before even opening an account I sent a message through the support messenger to make sure it was ok I open an account two, and that i didn't violate their policy, and I was told yes that it was ok, by mbitcasino's own support team. I used the messenger app again tonight just to clarify that having two accounts in one household was within their policy, and was again told yes. I don't know what I did wrong if I opened an account within the terms and conditions and with prior confirmation that it was ok from the mibitcasino support.