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mBit Casino - Permanently losing deposited funds below allowed minimum

RESOLVED
Complaint Info
Disputed casino mBit Casino
Reason Amount not credited
Amount $ 13
Posted on March 16, 2020

So i made a deposit here for $13 and then afterwards found out the minimum was $15. Unlike other casinos where it stops you entirely from depositing below the minimum it allowed me to do so, redirected me to my banking security site and charged my visa card.

I then noticed no funds in my account and realized it must be because of the minimum deposit. Not sure why i was charged though. Got on chat and they refereed me to a page in their terms saying 'deposits under the minimum will be permanently loss'

I agreed to these terms, but is that even legal? Surely terms aren't the end all be all if a company is breaking the law. How is it legal for them to let me deposit money with them lower than a threshold that would give me the product and then tell the funds are permanently loss and not provide a product or a refund.

So basically they're just skipping the gambling stage, 'permanently losing' money, and this is suppose to be legal because of terms? What does permanently loss even mean? They just subtly pocket the money? or the money gets deleted from the economy? I know its not a lot of money but I think the principle matters more in this case.

Posted on March 17, 2020

Hi Reu,

As I understand this was already resolved for you yesterday. Please kindly confirm?

Thank you
mBitCasino

Posted on March 18, 2020

Thank you for crediting the amount to my account. This has been resolved.

AskGamblers
Posted on March 18, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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