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mBit Casino - Denied verification and payment due to “multiple accounts”

RESOLVED
posted on October 12, 2018.

Hello. So I registered for the first time on Monday on the site. Thanks to their great welcome bonus and a sort of luck, I win 1400$ by satisfying also first bonus requirements. I send all documents, including the Selfie ID, and they tell me I violated the terms by opening multiple accounts. I have really no idea, online I am only registered to my national Online Casino (Sisal) and since Monday to this site. We are still talking through support, but I want to go through this as for once in my life I am also lucky and I did nothing wrong as far as my knowledge.

posted on October 12, 2018.

Hi Jackpottino99,

Please allow us to assist you. We are sure that everything can be verified on both sides correctly. We pride ourselves on running a superior service with the fastest withdrawals.

I'm sorry but I cannot locate your account, could you please kindly contact us on suppor­[email protected]­bit­cas­ino.com and state Ask Gamblers Complaint so that we can check into this for you further.

Kind Regards,
mBit Casino

posted on October 12, 2018.

I wrote right now. I am < sensitive info removed >

Security told me I was using a double account but that is my first time on the site, so I really do not know why this is happening.

posted on October 12, 2018.

Dear Jack,

Thank you very much for the confirmation. Our security team will check this for you as priority.

We will keep you informed until your case is fully resolved.


Kind Regards,
mBit Casino

posted on October 12, 2018.

Thank you! I hope we will find a common solution because I really did nothing wrong from my side, I just signed up and played for the first time, nothing else.

posted on October 12, 2018.

Dear JACKPOTTINO99,

We have fully checked your complaint and we are very sorry to inform you that you have indeed more than one active account. This is a breach of the following terms and conditions:

7 PLAYER ACCOUNT
7.1 Each player can create only one personal user account. Creating multiple user accounts will lead to termination of the accounts. All betting accounts you try to open may be blocked or closed and any bets may be voided. Depending on the severity of the case mBit Casino holds the right to withhold or take any funds deposited to pay for damages and/or the prevention of future misconduct.

As an extended gesture of goodwill we have replenished your account with the full deposited amount with no restrictions, you may now withdraw the same amount as you deposited without hinderance.


With Respect,
mBit Casino

AskGamblers
posted on October 12, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf mBit Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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