Complaint #41 Maneki Casino

Impossible to withdraw balance

By Snyvex93

3 years ago

Good morning,

I easily deposited €50 and won €350 which I can't withdraw! I have sent all the necessary documents and they have been approved but still the withdrawal is not available. When I try to cash out I get the error "Oops, withdrawal option is not available! Activate your account to enable withdrawals! Check your email for the activation link we've sent! Click on the link and cash out!"

Non-existent customer support, no live chat and no one responds to the many emails sent.

Disputed Casino Maneki Casino

Reason Verification issues

Amount €350.25

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

3 years ago

Dear @Snyvex93,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Maneki Casino

• Representative

3 years ago

Hello, SNYVEX93

We are sorry that you weren't able to get your winnings.

To answer your concern, your account isn't confirmed yet based on the withdrawal option not being available for you on the cashout page. Even if all documents are accepted and approved, the player must confirm the account before requesting the withdrawal.
Once you're signed up, you should have got a confirmation email to which you should click a "confirm" button. Please check your mailbox, both inbox and spam/junk folder, and see if the confirmation email was sent.
If you registered with us more than a month ago, we would like to help you manually confirm the account. You can do that on live chat or via this email address - support @ manekicasino.com asking to confirm your account.

We are available 24/7.
Sincerely, Maneki Casino

AskGamblers

• Support Team

3 years ago

Dear Maneki Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Maneki Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $2,185

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

Maneki Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Maneki Casino Complaints

See all complaints for this casino

Declining a payment of a winnings

Hello, from 09/23/2021 I cannot withdraw my winnings at Maneki Casino. Withdrawal to the Visa card is still rejected, the chat claims that it may be the bank's fault. Unfortunately, I have no other option of withdrawing only via the Visa card, Maneki chat offered a bank transfer, but how to order it if there is no such possibility of withdrawal. Even when I wanted to deposit via Neosurf to unblock the payout channel, an error pops up, then I read that it will not be possible to withdraw via Neosurf.

Rejected

zł400

Verification pending for over 1 month

Hello,
Maneki Casino is the most unprofessional casino I have ever played at. I requested a withdrawal for my balance of $3,601 and they started to ask me for many documents, selfies, selfies with winks, bank statements, payslips, etc. I sent them everything they requested, but it was never enough. They then requested to call me with Skype. I said ok, and sent them my username. I waited for over 3 weeks and reminded them almost daily to call me. The finally called me and I thought the nightmare was finally over. Now 8 days later, my account is still locked. I write them basically every day and they just keep telling me the same thing, that my account will be reviewed. They have run out of things to ask me for, so now they just ignore me. They have no intention to pay winnings. Maneki casino is a scam!

Resolved

$3,601

They are not paying me

I made small Deposit, broke no terms on the bonus and asked for a 1700 withdrawal.
It took long to verify account but it was done.
They've cancelled all my withdrawals several times and the reasons are below...

I deposit interac and requested a bank withdrawal as they said, then they cancel and tell me to deposit a small deposit amount with ECOPAYZ and request a withdrawal with that, then they tell me to please deposit interac again and request a bank transfer?????

They are answering me on the chat in 9 minute intervals and have made me waste over 80 minutes today.

She just responded as I'm writing this complaint to make the withdrawal again via interac and she would explain it to the finance department... nothing new as it has been going on now for days! This is awful!

Ask gamblers please help me get my 1700 dollars, you have these people as a top new casino so I am confident that the only reason that I am not being paid is because of reasons that can easily be handled..

Thank you

I hate filing complaints but this is now ridiculous

Resolved

$1,000

Declined withdrawals

Hi I recently joined maneki casino a few weeks ago. I won some money (around $2000.00 CAD) after depositing around 500 of my own money. Like most casinos I had to verify some documents in order to get me withdrawal. I now have all of my documents approved and they continue to decline my payments. There have been 2 reasons explained to me. First, they say that in order to withdrawal by Interac e transfer I would have to have made a deposit and prove my deposit by sending a bank statement. I did this the deposits on my statement matched perfectly with the date time and amount I deposited through the casino. This document was approved along with other necessary documents. Now they are telling me in order to withdraw via Interac e transfer I would have to have made my last deposit
The same way. I went back and checked and my last several deposits were made through this method. My money has been kept from me and I’ve had about 4 declined withdrawals. This is just not acceptable. I would like this issue to be resolved as I really like this casino and have a very positive experience other than this issue!

Thanks.

T.

Resolved

$2,000

Pending withdrawal for 2 weeks

Hello there,

25-10-2019 I deposited €500,- euro on Maneki casino. Between 5 days I managed to win it to €4000,-. So on 30–10-2019 I withdrawal my win with trustly.

It is 9-11-2019 now and I still didn’t received my money. I verified my documents all on 2 October and they all got accepted.

I contacted the live chat really often, but they say it is a ‘technical issue’ and they need some time to fix it. It has been almost 2 weeks now. And it's still currently pending.. I'm worried.

Could you help me out, I really appreciate it.

Yours sincerely,

< full name removed >

Resolved

€4,000