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LuckyNiki Casino - Seriously delayed £600 withdrawal

RESOLVED
Complaint Info
Disputed casino LuckyNiki Casino
Reason Delayed payment
Amount £ 600
sodium99 United Kingdom Message
Posted on September 5, 2018

Withdrew £600 on 16th august, still have not received payment.
Have emailed all documents they don't answer phone or respond to my emails.
Have sent all documents required and still have not received any money or response from them.
I have already sent a complaint to you about this and have tried live chat which they didnt answer.

Posted on September 6, 2018

Hi

I checked your account and see that your cash- out was indeed processed on the 16th August.

When you emailed that you still hadn't received the funds an investigation was launched with the Credit card supplier . I see that MasterCard replied yesterday that they rejected the Funds

I also see that Support sent you an email informing you of the CC company decision and requesting a new payment method from you in order we can resend your payment

Sorry for the delay and inconvenience and as soon as you send us a new method we will action the withdrawal

LuckyNiki Support

AskGamblers
Posted on September 8, 2018

Dear @sodium99,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

sodium99 United Kingdom Message
Posted on September 9, 2018

I have sent new account details waiting for credit to my account

sodium99 United Kingdom
Posted on September 11, 2018

Resolved thank you !

AskGamblers
Posted on September 11, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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