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LuckyNiki Casino - Payment of €5,000 delayed for well over a week now

RESOLVED
Complaint Info
Disputed casino LuckyNiki Casino
Reason Delayed payment
Amount € 5000
Posted on August 16, 2018

Dear ladies and gentlemen, last week on the 8th august 2018 at the morhing i have won 5000 Euros on Luckyniki.com. After i have done the withdrawal i opened the chatwindow to ask for a faster processing of the cashout. While i was talking to the women of the casinos support, i got an email, which says that the withdrawal has been processed luckily and the money should arrive very soon at my bank account. I waited till Friday and i couldn´t see any credits of 5000 Euros on my bank account. I contacted the support again and wanted to see a bank satement of their bank which shows, that the 5000 Euros has left their bank. But they denied to show me anything like this and ordered in return my bank statements and additionally a writing from my bank, that i didn´t receive 5000 Euros the last few days with a stamp of the bank. This is very unusuall that a casino orderes that much to just show me proofly that they have really done the transfer to me.... So i waited till Monday because on the weekend banks donn´t work. Still on Monday i didnt receive anything so i contacted them again. They still were very stubborn and wanted these documents again. The same action repeated itself yesterday so i decided to go to my bank. They said that they can not create such a document on which is written that i didn´t receive funds. They only can confirm transactions that i got. After all i only got my bank statements from the 7th - 14th of august 2018 and sended them directly to the casino, which is supposed to be enough because this is the real proofment on which you can really see if you got the money or not. This is also what my bank said! The casino just gave me a transaction number and told me without any proof that the money has left their account on the 8th of august. 15.08.2018: Today i have checked my bank account till now 5 times and i really do not receive any funds from the casino. The cashout was processed via Trustly as the casino said and as i also did and everybody knows that Trustly is a very fast working mediator so the money should have arrived at my bank account lately on the 10th of august 2 days after final processing by the casinos financial department was done. So now i would be very thankful if i could get helped by ASKGAMBLERS. Thank you for your attention and your standby to help me. Best regards.

Posted on August 17, 2018

Hi

Sorry for any inconvenience but it appears this issue is between you and your Bank

As you have been informed your winnings were successfully processed with Trustly. Trustly confirmed to us that the funds were received and moved on to your Bank.

You need to speak to your bank and show them the transaction reference you were given. Here it is again for you..
The transaction reference is 3952261741 and is from Trustly Group AB

LuckyNiki Support

AskGamblers
Posted on August 20, 2018

Dear @susu1996,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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