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LuckyNiki Casino - Delayed account verification

RESOLVED
Complaint Info
Disputed casino LuckyNiki Casino
Reason Verification issues
Amount kr 1500
Posted on May 7, 2017

I made a withdrawal request 20/04/2017, almost 17 days ago. The account verification started the same day with me uploading several documents, which all got approved. Several days later they ask for my health insurance card, so I provide them with a photo of it. I haven't heard anything since.

I contact live support almost daily and they always say the same; they're waiting for a response from the payment team. Their support have now sent them three mails about it, but they never seem to get a reply on how the verification process is going. Every time I try to contact them via email it takes around a week before they reply.

Now with my health insurance card leaked (had to send it over mail), I start growing very nervous if they're scamming me.

I attached an email showing that I've sent them the card - took them 12 days before they asked for it. (i covered the last 4 digits for this complaint).

Posted on May 7, 2017

I have now received another mail (in danish) saying that they have sent my document (health insurance card) to the right department. That is the third time I have heard them say that they've sent it to the "right" department for processen (the other two times were because I complained in live chat, so now they have recieved my insurance card three times in total with no result). I feel like it's going around in the same ring.

Jranch Denmark
Posted on May 10, 2017

I've now recieved my money, so my withdrawal has been processed almost 20 days after I requested it. This complaint has been resolved!

AskGamblers
Posted on May 10, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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