Complaint #2 LuckyNiki Casino

Delayed account verification

By Jacob R.

9 years ago

I made a withdrawal request 20/04/2017, almost 17 days ago. The account verification started the same day with me uploading several documents, which all got approved. Several days later they ask for my health insurance card, so I provide them with a photo of it. I haven't heard anything since.

I contact live support almost daily and they always say the same; they're waiting for a response from the payment team. Their support have now sent them three mails about it, but they never seem to get a reply on how the verification process is going. Every time I try to contact them via email it takes around a week before they reply.

Now with my health insurance card leaked (had to send it over mail), I start growing very nervous if they're scamming me.

I attached an email showing that I've sent them the card - took them 12 days before they asked for it. (i covered the last 4 digits for this complaint).

Disputed Casino LuckyNiki Casino

Reason Verification issues

Amount kr1500

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

Jranch

• Denmark

9 years ago

I've now recieved my money, so my withdrawal has been processed almost 20 days after I requested it. This complaint has been resolved!

Jranch

• Denmark

9 years ago

I have now received another mail (in danish) saying that they have sent my document (health insurance card) to the right department. That is the third time I have heard them say that they've sent it to the "right" department for processen (the other two times were because I complained in live chat, so now they have recieved my insurance card three times in total with no result). I feel like it's going around in the same ring.

LuckyNiki Casino Complaint Stats

Resolved 6 / 7

Avg. Amount $1,954

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

LuckyNiki Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

LuckyNiki Casino Complaints

See all complaints for this casino

Unable to request a withdrawal due to non verification of account

I played at this casino last Friday. Tried to make a withdrawal, but you cannot initiate a withdrawal until your account is approved. I uploaded the required documents the same morning. I haven't heard from them since. The message after uploading the required documents says to contact customer service if documents are not approved after 48 hours.

I contacted the live chat on Monday and tried to get connected to an agent, but no reply since.

I emailed them on Monday, but no reply either.

I called their landline number, but that number doesn't seem to work.

As a player, I get the impression there is nobody working there, all possible contact so far was with a chatbot.

I hope AskGamblers are able to get in contact with them.

Thanks a lot in advance!

Resolved

€6,000

Missing withdrawal

On April 03- I attempted to make a withdrawal from Luckyniki casinos for the amount of 400$, since its the weekend, I figured this would be processed the following monday, as they have been in the last years, they are normally very good and very fast, I waited till monday to log back in when I received this message that " Lucky Niki IS NOW OPERATED BY SKILL ON NET PT LIMITED ( UNDER ITS MALTA LICENCE WITH NUMBER...ETC.

Also stating that service and status of my account remain identical and all balance/active bonuses etc.

TO CONTINUE to use my account please accept the new terms and conditions outlined below, I accepted all terms. However when I logged back in, all my history of deposits and withdrawals seemed to disappear, I also check if my withdrawal is pending or being processed, and that is also gone. I cannot see any history of my account in the last 2 years, I sent several emails to support. Also tried to get someone in live chat, for the last 5 days, and I still have no response regarding this matter.

I have no idea what happened to this withdrawal where they normally have this done within 48 hours or the latest response to my emails, especially for vip players. I'm very concerned as this never happened before, I have been waiting now for 5 days going 6 for my withdrawal to be processed.

Thanks for your help.

Resolved

$400

Deposits still not credited

Hi for the last 3 days I am struggling to get an update from the support team regarding deposit failure . The support team always comes up with a standard reply as "Team is looking into this".No response to the email and live chat are too late in responding to the queries. Initially, they asked for a payment screenshot and later a bank statement and ask me to send an email to different email ids.
I found the support team seriously lack of experience handling the customer .hardly any knowledge about the casino process of handling similar kind of issue

Unresolved

₹9,108

Small deposit still nor credited

Dear madams and sirs,

on 3rd november i made a deposit of 20 euro via paypal on luckyniki, atleast i tried. there is always kind of a popup, which then got some kind of an error and i closed it, as it sometimes happens on digimedia casinos. normally my money is always in the account when i deposit.

this time no money was booked, but it was taken from my paypal account

instantly i reached out to the chat, they were kind of not interested in dealing with the problem, saying money didnt reach us contact paypal.

i did it and filed a complain, but the buyer security isnt working, so im trying to find a solution here, as paypal also dont feel of solving the problem properly.

My account name is Lejlaniel199

I added an screenshot, which shows that the money was booked on paypal with transaction code.

Please solve this problem

Resolved

€20

Seriously delayed £600 withdrawal

Withdrew £600 on 16th august, still have not received payment. Have emailed all documents they don't answer phone or respond to my emails. Have sent all documents required and still have not received any money or response from them. I have already sent a complaint to you about this and have tried live chat which they didnt answer.

Resolved

£600

Payment of €5,000 delayed for well over a week now

Dear ladies and gentlemen, last week on the 8th august 2018 at the morhing i have won 5000 Euros on Luckyniki.com. After i have done the withdrawal i opened the chatwindow to ask for a faster processing of the cashout. While i was talking to the women of the casinos support, i got an email, which says that the withdrawal has been processed luckily and the money should arrive very soon at my bank account. I waited till Friday and i couldn´t see any credits of 5000 Euros on my bank account. I contacted the support again and wanted to see a bank satement of their bank which shows, that the 5000 Euros has left their bank. But they denied to show me anything like this and ordered in return my bank statements and additionally a writing from my bank, that i didn´t receive 5000 Euros the last few days with a stamp of the bank. This is very unusuall that a casino orderes that much to just show me proofly that they have really done the transfer to me.... So i waited till Monday because on the weekend banks donn´t work. Still on Monday i didnt receive anything so i contacted them again. They still were very stubborn and wanted these documents again. The same action repeated itself yesterday so i decided to go to my bank. They said that they can not create such a document on which is written that i didn´t receive funds. They only can confirm transactions that i got. After all i only got my bank statements from the 7th - 14th of august 2018 and sended them directly to the casino, which is supposed to be enough because this is the real proofment on which you can really see if you got the money or not. This is also what my bank said! The casino just gave me a transaction number and told me without any proof that the money has left their account on the 8th of august. 15.08.2018: Today i have checked my bank account till now 5 times and i really do not receive any funds from the casino. The cashout was processed via Trustly as the casino said and as i also did and everybody knows that Trustly is a very fast working mediator so the money should have arrived at my bank account lately on the 10th of august 2 days after final processing by the casinos financial department was done. So now i would be very thankful if i could get helped by ASKGAMBLERS. Thank you for your attention and your standby to help me. Best regards.

Resolved

€5,000