Complaint #2 Lucky Star Casino

Deposit not credited to my gaming account

By Marbakor02

1 year ago

Hi my name is Marba I’m from India, and I deposited an amount of 1000 rupees yesterday on Luckstar and I haven’t received it till now.

Never expected this to happen in luckystar, I have also contacted customer support but they keep giving me the same excuse that they haven’t received the fund.

I have also send them a screenshot of the receipt, I mean if they haven’t received it yet than that’s not my problem right? The money has already been deducted from my bank account, so it’s up to them what to do next, they should contact the merchant that I send money to, I won’t feel safe to deposit here if this keeps happening.

Disputed Casino Lucky Star Casino

Reason Amount not credited

Amount ₹1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear Lucky Star Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Lucky Star Casino Complaint Stats

Resolved 0 / 5

Avg. Amount $5,911

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Lucky Star Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 2 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

Lucky Star Casino Complaints

See all complaints for this casino

Account not unblock

The game has had me blocked since September 22nd;

They keep sending emails stating that my issue has been forwarded to the relevant department, but they aren't providing any concrete response.

It is now October 1st, yet my account still hasn't been unblocked.

They keep sending the same canned email responses whenever I ask when my account will be reopened; they aren't giving a proper answer.

This situation arose because, on September 21st, I placed some large bets and won a significant amount; I initiated withdrawals for part of the winnings in installments while leaving some funds in the gaming account to continue playing. However, they have neither released the money nor reopened the account.

I have forwarded the email correspondence of our conversation to you, so please take a look and try to help me out.

Unresolved

₹180,000

Deposit not credited

LuckyStar Casino AccountID: 374388911
I made a ₹5,500.26 deposit to LuckyStar Casino on 20 August 2026 at 08:36 PM via UPI. The payment was successful, but the amount has still not been credited to my LuckyStar account.
UPI Ref No: 312889188208
Please investigate and credit the deposit or refund the amount.

Unresolved

₹5,500

Severe outstanding withdrawals

Hi. My id is 369241727
I have played with all of my efforts and hard work and won a good wage
I have many plans with that money to do my upcoming sister's wedding, but unfortunately, they are keeping my withdrawals pending for weeks and months. If I ask the vip manager who is in touch with me on Telegram asking me to cancel the current withdrawal and raise a new request
The same has been happening for a long time.
Can anyone please try to resolve the issue?
Thank you

Unresolved

₹2,640,544

Deposit not credited since one week