Complaint #16 Lucky Star Casino

Account not unblock

By Vikshit J.

2 weeks ago

The game has had me blocked since September 22nd;

They keep sending emails stating that my issue has been forwarded to the relevant department, but they aren't providing any concrete response.

It is now October 1st, yet my account still hasn't been unblocked.

They keep sending the same canned email responses whenever I ask when my account will be reopened; they aren't giving a proper answer.

This situation arose because, on September 21st, I placed some large bets and won a significant amount; I initiated withdrawals for part of the winnings in installments while leaving some funds in the gaming account to continue playing. However, they have neither released the money nor reopened the account.

I have forwarded the email correspondence of our conversation to you, so please take a look and try to help me out.

Disputed Casino Lucky Star Casino

Reason Account closure

Amount ₹180000

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear Lucky Star Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vikshitjakhar178

• India

2 weeks ago

To clarify, I do not recall the exact figure, but let me explain the situation: there was a balance of around ₹12,000–₹13,000 in the account that I had set aside for playing. I had placed withdrawal requests totaling approximately ₹2 lakh in installments; about ₹20,000–₹21,000 of that was successfully received, leaving a balance of roughly ₹1.70–₹1.80 lakh still pending withdrawal.

AskGamblers

• Support Team

2 weeks ago

Dear @vikshitjakhar178,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Lucky Star Casino Complaint Stats

Resolved 0 / 5

Avg. Amount $5,911

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Lucky Star Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 0 out of 2 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

Lucky Star Casino Complaints

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Deposit not credited

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UPI Ref No: 312889188208
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I have played with all of my efforts and hard work and won a good wage
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Can anyone please try to resolve the issue?
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Hi my name is Marba I’m from India, and I deposited an amount of 1000 rupees yesterday on Luckstar and I haven’t received it till now.

Never expected this to happen in luckystar, I have also contacted customer support but they keep giving me the same excuse that they haven’t received the fund.

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When I asked casino they are saying that they are reviewing since a week... I tried so much that i lost hipe in them..

I always trusted askgamblers so I am raising a request to you.

Please check and do needful.

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