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Long wait for winnings


Hello, I won 2100.00 dollars on July 2, 2014, today is July 27, 2014 as of today I have not seen my wire transfer back into my bank account... have contacted the casino every week regarding and they just keep telling me the same bs.. it was approved on July 10, July 21 and July 25.. my concern is was it ever approved and when will i really see my winnings if ever.
Disputed Casino Ruby Slots Casino
Amount $2100

Discussion

User name loyalty-level-2
Ok check has cleared... all is good... I would like to thank ruby slots for handling this matter in a timely fashion...also thank askgamblers.com for all there help in getting this done........ Again Thank You This can be closed as of today........
User name loyalty-level-2
Thank you so much for watching the delivery... Once the check is cleared I will be happy to close this complaint against your casino... Have a good day... I would like to take this time to Thank everyone at askgamblers.com for all there help in resolving this matter .. It is nice to have a web site to come to that actually helps the people against some of the casinos when it is needed. THANK YOU.
User name
Hi yuckytoo,

From this point, there is really nothing further to say. I'll be monitoring the FedEx tracking to ensure the check has been properly delivered.

Tawni
User name loyalty-level-2
Thank you so much for the response in regarding my payment that has taken over a month.. You can attack me all your want but the truth is your casino delays all payments to the winners.. you can read all the other complaints on here... it is nothing new... so please attack away.. i will close this complaint once i receive my check and it clears until then it remains open... Thank you again for your response .. looking forward to receiving my check on Monday, funny how an email was sent to me from you and no negative remarks were stated in fact it was a pretty nice email but on here you continue... again Thank you in advance ....

Ruby Slots Casino Complaint Stats

Resolved 429 / 442
Avg. Amount $3,742
Avg. Complaint Duration 15 days
Avg. Response Time 3 days

Ruby Slots Casino Complaints

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Delaying payment and splitting them
I won over $8000 a few months ago I had a long process to go through. They didn’t accept my documents I finally got verified and now my first withdrawal of course he said you can only do $2500 at a time they split that into two 1250 payments when I set for one full 2500+ they took out a fee and said they are going to charge me another fee on the other 1250 when that comes that I have to wait 7 to 10 business days for each approval through the casino and 7 to 10 days of their money baking system to send the money so that’s a full month each time I have multiple payments coming and I requested them all in the middle of November and they are with holding my money and not sending that money as promised everything was approved. Everything was verified and I’m not receiving my payments. I have all kinds of chats that said I will get them directly one after another and that I would not have to have the timeframe waited in between now they’ve decided even split them saying it was due to their third-party payment company and I said if that’s the case, why do I have to wait another 7 to 10 days for the other have to be approved that if it was the payment company that split it they are just delaying my payments intentionally I have chatted over and over and I have all chats to proof I would like this looked at plus all the extra fees that are gonna be charged if they split and they said they can also split every request of mine if need be and charge me extra fees if need be this is just an intentional delay. I would like this addressed please.
Status solved Resolved
$8,006